Senior Implementation Analyst

Who we are

At the company, we’re a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.

Our software platform is mission-critical, enabling carrier customers to manage policies, billing, and claims with an all-in-one core insurance solution that delivers real-time analytics and digital portals for agents and policyholders. While others rely on outdated solutions, we’re leading the shift towards modern cloud technology. With a commitment to continuous innovation, the company delivers new capabilities and enhancements with a flexible and scalable core insurance platform designed to meet the evolving needs of insurers.

We believe in creating an inclusive and collaborative work environment where team members are encouraged to share ideas, challenge the status quo, and grow both personally and professionally. Our distributed team is united by a shared passion for transforming the insurance industry and delivering exceptional service.

Join us at the company and be part of a company that’s shaping the future of insurance technology. You’ll have the opportunity to work with talented individuals and make an impact. Your contributions will make a difference. If you’re ready to create something different, let’s build the future of insurance software together.

Summary

Drive the transformation of how technology powers the Property & Casualty (P&C) industry. As a Senior Implementation Analyst, you will lead the charge in delivering our advanced, cloud-based platform to customers, shaping solutions that modernize and elevate their operations. This is your chance to go beyond implementation and become a driving force behind impactful change in the insurance space.

In this role, you will tackle complex technical challenges and influence the evolution of our platform. If you have the expertise to lead high-stakes implementations and the vision to create real impact in the P&C industry, we’d like to chat with you.

This is a fully remote based role, however candidates must be located in the US.

What you'll do

• Play a critical role as the functional partner in implementing the company’s platform, working directly with customers to elicit requirements and drive on-time delivery

• Build trusted relationships with customer, and manage customer expectations to deliver project against the defined scope in the SOW

• Partner with product and engineering teams to map customer requirements against product strategy, with the primary objective of staying close to the OOTB solution

• Work directly with our customers to gather their underwriting guidelines and configure tailored insurance solutions on the company’s platform

• Analyze customer data to identify risks and resolve challenges early, ensuring seamless execution and long-term success

• Train customers to unlock the full potential of the platform and empower their teams to excel

• Communicate proactively and transparently, mitigating challenges and consistently exceeding expectations

• Leverage AI throughout the implementation process to optimize workflows, automate complex tasks and improve customer outcomes

• Up to 20% of domestic overnight travel is required for this role

What you'll bring

• Bachelor’s Degree in Computer Science, Business or related field

• 6+ years of experience leading complex SaaS implementation projects

• 3+ years experience working on large scale technical implementation projects at a major consulting firm

• 2+ years of experience working in the P&C space, including working knowledge of insurance products across personal, commercial and / or specialty lines

• 2+ years of experience working at a scaling startup

• 2+ years of professional experience coding in SQL

• 1+ year of professional experience coding in Python

• Excellent verbal and written communication skills

Bonus points

• 1+ year of professional experience coding in Python

Life at the company

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more.

Click here to learn more about our platform.