Senior Full Stack Software Developer

About the company

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, the company addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

The team at the company is looking for a Senior Full Stack Software Developer to design, develop, and implement special projects. We’re looking for an entrepreneurial mindset, a fearless attitude, and a passion to take software technology to the next level. Our team not only takes pride in our work, but also in the way we do it.

This position is remote and open to candidates within Canada.

As Senior Software Developer, You Will…

• Work with a team of developers to build AI Driven Automation tools used to improve contact centers

• Work with our team of Artificial Intelligence experts to enhance our products

• Work in a fast-paced, agile software development environment

• Develop applications that interface with multiple systems (web, desktop, telephony systems, etc.)

• Interact with product stakeholders to show off your work and gain feedback

• Bring your ideas and try new things

• Perform other duties as required

As Senior Software Developer, You Have…

• At least 5 years of software development experience in a variety of technologies

• Developed using Typescript or similar typed language (C#, java, etc.)

• Experience with Object Relationship Mapping like Entity framework is required

• Worked with databases like MS SQL or Postgres and have advanced knowledge of TSQL

• Strong software architecture and design experience using modern techniques

• Experience with UI/UX design principles and translating them into intuitive, user-friendly interfaces

• Strong knowledge of web technologies (Asp.net, CSS, Javascript, JQuery OR desktop application stacks), with an eye for UI/UX best practices to ensure responsive and engaging experiences

• Experience with Vuejs or similar Javascript frameworks

• Experience integrating AI/ML models (e.g., LLMs, RAG, speech-to-text) to enhance core product features

• Experience designing and implementing scalable automation solutions, including browser extensions or Robotic Process Automation (RPA)

• Expertise in desktop application frameworks (e.g., Electron), with the ability to perform performance optimization and forensic analysis for issues such as memory leaks

• Familiarity with kubernetes and docker

• Great communication skills and can play nice with others

• Experience with automated testing (Unit testing, Selenium, etc…)

• Built and consumed web services

• Understanding or experience in an agile development environment

• Understanding or experience with automated continuous deployment strategies

• Experience working within a team, mentoring and empowering other developers

Life at the company

The company gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at the company is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.

We’ve got a shared mission - and the company future. Join us today!

The company provides Equal Employment Opportunities in accordance with all provincial and federal laws. The company is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

The company is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.