Senior Enterprise Partner Success Manager

The company is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

The company is backed by leading investors including Y Combinator, but we’re also practitioners of Sustainable Growth : we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for the company employees–the second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every the company employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you’ll fit right in.

Location:  This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

The company is looking for an Senior Enterprise Partner Success Manager  to accelerate the onboarding process for a cohort of Enterprise schools by delivering a seamless, efficient, and partner-centric experience, driving faster time-to-value, team efficiency, and long-term partner success.

Candidates should be comfortable with a travel expectation of up to 40% for customer meetings, events, team gatherings, and other business needs.

This role will support and manage relationships with partner institutions across our East Coast territory.

Responsibilities will include

• Own a portfolio of 10–15 Enterprise accounts selected for significant growth potential and organizational complexity, as the primary the company relationship owner end to end.

• Build and sustain executive-level relationships with AVPs, VPs of advancement, and other senior stakeholders — deep enough to operate as a trusted advisor, not a vendor contact.

• Develop and execute account growth strategy for each partner: in close partnership with BD you are spotting expansion opportunities across product lines (online giving, events, volunteer management, platform capabilities), building the internal business case within the partner's org, and collaborating with BD on closing expansion.

• Maintain command of each account's org structure, budget cycle, political landscape, and current product footprint well enough to anticipate needs before they're raised.

• Partner cross-functionally with Sales, Product, and Support to clear obstacles to growth and ensure the partner experience matches the level of investment we're making in the relationship.

• Build the case for, hire, and manage two junior-level Partner Success Associates once portfolio scope justifies it — delegating day-to-day product-line support so you can stay focused at the strategic and executive level.

• Report on account health, growth pipeline, and expansion forecasting to Partner Success leadership.

• Shape how the company builds Enterprise account strategy going forward — this role is the model for what comes next.

What we are looking for

• Higher-ed advancement domain expertise — command of institutional org structures, budget cycles, and advancement priorities at complex universities and systems

• the company product mastery — able to become a genuine expert across the platform (online giving, gift officer, events, volunteer management, platform capabilities), translate that into clear value for non-technical stakeholders, and hold their own in deeper technical conversations when needed

• Account strategy and forecasting — able to build and execute account growth plans, spot expansion opportunities across product lines, and report on pipeline/health metrics

• Commercial/business-case building — translating expansion opportunity into a structured internal business case a partner's finance or leadership team will actually approve

• Executive relationship-building — building "first-name, texting-basis" trust with AVPs/VPs, not just quarterly-check-in rapport

Ready to apply?

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At the company, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

The company is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.