Senior Enablement Operations Manager

Who we are

The company empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the company platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

The company serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

Who We Are

The company builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The company Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. The company serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

The company is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role

The company is looking for a Senior Enablement Operations Manager to build the systems and operating model that help Revenue Enablement scale. This role will own the connective tissue between enablement strategy, technology, content and learning operations, analytics, automation, and field adoption.

You will lead high-impact platform and process initiatives across the enablement ecosystem, including the transition from legacy workflows to the next generation of processes. You will turn complex, cross-functional needs into clear operating models, decision frameworks, plans, governance standards, and measurable adoption programs.

This is a high-ownership role for someone who can move between strategy and execution: framing the problem, aligning stakeholders, designing the operating model, managing dependencies, and ensuring the solution works for the teams who use it.

What You’ll Do

• Own the Enablement Operations portfolio, including intake, prioritization, initiative tiers, planning, health, risks, dependencies, decisions, and report-outs.

• Lead or serve as the operating lead for selected strategic programs from framing through launch, adoption, measurement, and transition.

• Build reusable playbooks for product and maintenance launches, system rollouts, communications, training, hypercare, intervention, and feedback.

• Establish leading and lagging indicators, dashboards, scorecards, and executive-ready updates that connect activity to readiness, adoption, and business impact.

• Coordinate systems and data dependencies across enablement tools, communications, and reporting tools.

• Partner with program owners on adoption, product enablement, maintenance, scaled programs, AI automation, eLearning governance, competitive intelligence, and field feedback.

• Identify and deliver automation and AI opportunities that reduce manual coordination, reporting, communications, activation, and support work.

• Create operating rhythms and decision rights that help cross-functional teams resolve tradeoffs and move work forward.

• Partner with IT, Security, Procurement, Finance, Product, PMM, Sales, Customer Education, Support, and field leaders to align requirements and manage projects and programs.

• Influence without relying on authority, bring structure to ambiguity, and communicate clearly with executives, program owners, technical partners, and end users.

What We’re Looking For

• Experience leading strategic programs, portfolio operations, enablement operations, revenue productivity systems, GTM technology, learning technology, content operations, or a closely related enterprise operations function.

• A track record of leading complex cross-functional programs from strategy through implementation, adoption, and continuous improvement.

• Experience designing operating models, governance, intake processes, service models, or lifecycle standards for systems, content, learning, or business processes.

• Strong understanding of enterprise SaaS administration and integrations, including permissions, data flows, reporting, workflow automation, and user adoption.

• Ability to use data to identify operational problems, define meaningful measures, and communicate progress and tradeoffs.

• Experience working with vendors, procurement, security, legal, finance, and internal technical partners.

• Excellent written and verbal communication, with the ability to tailor a message for executives, technical partners, program owners, and end users.

• Demonstrated judgment, ownership, and ability to make progress in ambiguous or changing environments.

Creating a diverse and inclusive workplace is one of the company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.  It is the company's policy to require that employees be authorized to receive access to the company products and technology.

Regarding US-based roles, depending on your role and primary work location, the company Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.

Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.