Senior Director of Managed Services, Infrastructure (Remote)

Who You Are

We are seeking a Senior Director of Enterprise Infrastructure  to lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure (HCI), disaster recovery (DR), and hybrid compute platforms. This role will drive innovation and operational excellence across both on-premises and consumption-based infrastructure solutions, including  HPE GreenLake and Dell APEX .

About The Role

This leader will serve as a strategic executive advisor  to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.  Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives.  Excellent customer service skills are a must.  The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Key Responsibilities

Strategic Leadership & Vision

• Define and lead the enterprise infrastructure strategy and  managed  services delivery across storage, virtualization, HCI, compute, and disaster recovery.

• Establish multi-year roadmaps aligned to hybrid cloud adoption, consumption-based infrastructure ( GreenLake , APEX), and digital transformation initiatives.

• Act as a trusted advisor to executive stakeholders (CIO, CTO) on infrastructure modernization and risk mitigation.

Architecture & Engineering Oversight

• Oversee architecture and standardization of platforms including:

• Enterprise storage (SAN, NAS, software-defined storage)

• Virtualization (VMware, Nutanix, Hyper-V)

• Hyperconverged infrastructure ( VxRail , Nutanix,  PowerFlex )

• On-prem and hybrid compute environments

• Govern platform lifecycle management, including upgrades, patching, and technology refresh strategies.

Hybrid & Consumption-Based Infrastructure

• Lead adoption and optimization of HPE  GreenLake  and Dell APEX platforms for on-demand infrastructure consumption.

• Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP.

• Develop financial models focused on cost optimization,  utilization , and  OpEx -based infrastructure consumption.

Disaster Recovery, Replication & Resiliency

• Own DR strategy, including replication architectures, failover design, and testing frameworks.

• Ensure business continuity through standardized RTO/RPO targets and regular validation exercises.

• Integrate DR planning into enterprise-wide risk and compliance strategies.

Service Delivery & Operational Excellence

• Partner with Managed Services leadership to enhance delivery quality, scalability, and automation.

• Establish KPIs, SLAs, and operational metrics across infrastructure services.

• Drive continuous improvement in incident response, problem management, and capacity planning.

Client Engagement & Growth

• Lead strategic client engagements, including assessments, roadmap development, and executive briefings.

• Support pre-sales efforts with solutioning, proposals, and executive-level presentations.

• Identify  opportunities to expand managed services footprint and drive revenue growth.

Leadership & Team Development

• Build, mentor, and lead high-performing teams of architects and engineers.

• Establish centers of excellence for key technologies (storage, virtualization, HCI, DR).

• Promote a culture of innovation, accountability, and continuous learning.

• Complete ongoing security awareness training and comply with company policies to the requirements section

• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts

• Other duties as assigned

Required Qualifications

• Deep  expertise  in enterprise infrastructure technologies including  VMware, Nutanix,  VxRail , Dell  PowerFlex , and enterprise storage platforms .

• Proven experience leading  large-scale infrastructure environments  across hybrid and multi-cloud ecosystems.

• Strong background in  disaster recovery, replication technologies, and business continuity planning .

• Hands-on experience with  consumption-based infrastructure models (HPE  GreenLake , Dell APEX or similar) .

• Demonstrated ability to align infrastructure strategy with business and financial  objectives .

• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.

• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.

• Excellent executive communication skills with the ability to simplify complex technical concepts.

Preferred Experience

• 15-20+ years of experience in enterprise infrastructure, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.

• Prior experience in a Managed Services Provider (MSP) or consulting organization.

• Prior experience leading and developing managers

• Proven track record of growing a business with documented cases of close collaboration with sales executives

• Expertise in hybrid cloud architectures integrating on-prem and public cloud platforms (Azure, AWS, GCP).

• Experience building or scaling managed services portfolios and delivery frameworks.

• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).

• Strong financial acumen related to infrastructure cost models and consumption-based services.

• Prior experience building or turning around high-performance managed services teams

• Prior experience implementing and scaling ITIL and LEAN process frameworks

Some of Our Benefits

• Unlimited Paid Time Off (PTO)

• Incentive compensation plans for all employees

• Company-funded 401k contributions

• Zero-cost employer-covered health insurance

• Annual BYOD (Bring Your Own Device) reimbursement up to $500

• Paid Parental Leave

• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $220,000 - 320,000 OTE (base salary, plus opportunities for bonus and/or commission). Compensation in other geographies may vary.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.