Senior Digital Marketing Specialist

Why the company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At the company, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of

• The work we do and the innovation we drive

• Our values of share, care a nd dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

The role

Please note, we are only accepting applicants from the provinces of Ontario and Québec for this role.  For Québec-based candidates, fluency in English is necessary because the position entails collaboration with teams based in the rest of Americas and occasionally in Europe.

As a Senior Digital Marketing Specialist, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8+ years of experience leading email marketing, lifecycle marketing, CRM strategy, marketing operations, and digital marketing initiatives, preferably within a B2B or agency environment. Coupled with a growth mindset and a drive to make a lasting impact, you thrive on creating meaningful customer experiences and delivering measurable business results.

This role reports directly to the VP of Media and works in close partnership with the Senior Performance Media Manager , Marketing Operations Team , Strategy Leads , Data & Analytics Teams , Creative & Content Teams , and key Client Stakeholders . Success in this position requires strong cross-functional collaboration to align media strategies, optimize campaign performance, leverage data-driven insights, and deliver impactful results for clients.

You will thrive in this role if you are

• A curious problem solver who challenges the status quo

• A collaborator who values teamwork and knowledge-sharing

• Excited by the intersection of technology, creativity and data

• Experienced in Agile methodologies and consulting

Role responsibilities

Email Lifecycle Strategy & Planning

• Own the end-to-end email and CRM strategy for B2B clients, including lifecycle mapping, segmentation strategy, lead nurture programs, and customer journey design.

• Translate business objectives into full-funnel lifecycle marketing strategies supporting demand generation, pipeline acceleration, retention, and account growth.

• Develop audience-led marketing journeys using first-party data, behavioral and firmographic segmentation, lead scoring, and AI-supported personalization.

• Build lifecycle roadmaps and strategic recommendations supported by performance insights and business goals.

• Partner with performance media teams to align email and CRM touchpoints with paid media, social, content, and integrated marketing campaigns.

• Present lifecycle strategies, recommendations, and performance reviews to internal and client stakeholders.

CRM & Marketing Automation

• Own CRM and marketing automation strategy, governance, platform administration, and best practices across client accounts.

• Manage platforms such as Marketo, Salesforce Marketing Cloud, Klaviyo or Eloqua.

• Build and optimize automated nurture programs, triggered campaigns, behavioral workflows, and customer journeys.

• Oversee segmentation frameworks, lead scoring models, data enrichment processes, and audience targeting strategies.

• Partner with marketing operations and data teams to ensure effective integration between CRM platforms, sales systems, and reporting tools.

• Identify opportunities to leverage AI-enabled capabilities for personalization, predictive segmentation, automation, and campaign optimization.

• Maintain data quality, governance standards, platform hygiene, and compliance requirements.

Marketing Operations & Content Platform Management

• Administer and optimize content marketing and workflow management platforms such as Optimizely, Monday.com, Workfront, or similar systems.

• Configure and maintain workflows, templates, automations, and user permissions.

• Partner with content, creative, digital, and marketing teams to streamline content planning, production, review, approval, and publishing processes.

• Serve as the primary point of contact for platform support, troubleshooting, user enablement, and training.

• Manage integrations between content platforms, DAM systems, CMS platforms, analytics tools, and marketing technology solutions.

• Monitor platform adoption and usage, identifying opportunities for process efficiencies and system improvements.

• Ensure content workflows comply with brand standards, governance requirements, and Medical, Legal, and Regulatory (MLR) processes where applicable.

• Create and maintain documentation, best practices, operational playbooks, and onboarding materials for platform users.

Campaign Execution & Optimization

• Lead end-to-end email campaign execution, including strategic briefing, segmentation, creative direction, build, QA, deployment, and performance analysis.

• Collaborate with creative, content, design, and copywriting teams to develop compelling customer experiences and on-brand messaging.

• Partner with email development teams to manage template creation, dynamic content implementation, testing, rendering, and deployment quality assurance.

• Execute A/B and multivariate testing programs across subject lines, messaging, journey paths, audience segments, and send-time optimization.

• Monitor deliverability, sender reputation, list hygiene, compliance, and campaign health.

• Apply automation and AI-powered capabilities to improve performance, efficiency, engagement, and personalization.

Measurement , Analytics & Optimization

• Own reporting and performance analysis across email, CRM, lifecycle marketing, and content operations initiatives.

• Monitor and evaluate key performance metrics including engagement, conversions, pipeline influence, retention, revenue impact, and campaign effectiveness.

• Partner with analytics and data teams to ensure accurate tracking, attribution, measurement frameworks, and dashboard reporting.

• Translate performance data into actionable recommendations and strategic business insights.

• Communicate results clearly to clients and internal stakeholders, connecting channel performance to broader business outcomes.

• Utilize AI-supported analytics and modeling tools to identify engagement patterns, audience opportunities, and optimization strategies.

C lient Leadership & Cross- Functional Collaboratio n

• Act as the senior email, CRM, and marketing operations point of contact for clients.

• Deliver strategic guidance, operational recommendations, campaign planning, and performance insights.

• Create high-quality client deliverables including lifecycle strategies, campaign calendars, workflow documentation, operational processes, and performance reports.

• Collaborate closely with media, strategy, content, experience, creative, and analytics teams to develop integrated marketing solutions.

• Advocate for best practices across lifecycle marketing, CRM, content operations, automation, and AI adoption.

• Present strategies, roadmaps, findings, and recommendations confidently to client stakeholders and internal leadership.

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

•

Conversational proficiency in French.

• 6-8+ years of experience in email marketing, lifecycle marketing, CRM strategy, marketing operations, or digital marketing, preferably in a B2B environment or agency setting.

• Strong hands-on expertise with major CRM and marketing automation platforms such as Marketo, Salesforce Marketing Cloud, Klaviyo or Eloqua.

• Experience developing and managing lifecycle marketing programs, customer journeys, segmentation frameworks, and lead nurture initiatives.

• Experience administering content marketing, workflow management, or project management platforms such as Optimizely, Monday.com, Workfront, or equivalent.

• Strong knowledge of marketing operations, content production workflows, stakeholder management, and process optimization.

• Experience integrating CRM, marketing automation, DAM, CMS, analytics, and sales systems.

• Working knowledge of email deliverability, compliance requirements, and customer data management best practices.

• Experience partnering with analytics and data teams on reporting, attribution, and performance measurement.

• Excellent organizational, communication, and presentation skills.

• Proven ability to manage multiple stakeholders and priorities in a fast-paced environment.

• Ability to work independently while contributing to a highly collaborative team culture.

Nice to have qualifications

• Experience within a B2B agency environment.

• Strong ability to work across both technical and creative teams.

• Familiarity with AI-powered marketing, automation, personalization, analytics, and productivity tools.

• Experience working with advanced personalization, predictive segmentation, or AI-driven marketing initiatives.

• Exposure to complex enterprise MarTech ecosystems and integrated marketing technology stacks.

• Experience with Optimizely, Monday.com, Workfront, or similar platforms preferred.

Why You'll Love Working Here

• A culture that values creativity, curiosity, clarity, innovation, and continuous learning.

• Opportunities to shape and expand both lifecycle marketing and marketing operations capabilities.

• Exposure to cross-functional teams, enterprise clients, and modern marketing technology ecosystems.

• Hands-on experience with AI-powered tools and emerging digital marketing technologies.

• A collaborative environment where your strategic thinking, operational expertise, and leadership will make a measurable impact.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At the company, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site  to see how we’re creating a more equitable the company for all.

The benefits

This is a  full-time  position based in  Toronto/Montreal .  The offered salary range is 85,000 CAD - 114,000 CAD annually, depending on experience and location.

The company offers a comprehensive benefits package effective after three months of continuous service:

• A comprehensive insurance plan , where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage .

• Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program , as well as a complete mental health support program .

• A $500 Personal Spending Account , which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through the company.

• A retirement plan where the company will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.

• Access to a flexible vacation under the company's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.

• Personal Technology Reimbursement – $30/month for every employee-offered on day 1.

• We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud: Only engage with official the company email addresses.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About the company

The company is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At the company, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.