Senior Customer Success Manager - West Coast

⭐ Join the company at a once-in-a-career moment, as we build industry leading AI Agentic cybersecurity solutions on top of our industry-leading bot protection platform. As a Sr. Customer Success Manager, you’ll partner with the world’s largest enterprises to drive measurable impact, shape their success strategies, and help define the future of AI-driven cybersecurity. If you’re a strategic thinker who thrives in fast-moving environments and loves turning complex challenges into lasting customer success, this is your unicorn opportunity.

Your scope:  As the Customer Success Manager  you will

• Act as the primary business owner of the customer relationship post-sale.

• Build trusted, long-term relationships with key stakeholders by understanding their business goals and aligning them with the company’s capabilities.

• Own the post-sale success of the company’s largest enterprise customers, ensuring they achieve desired outcomes and realize full value from the platform.

• Serve as a strategic advisor by translating complex challenges into actionable plans, coordinating cross-functional teams, and driving measurable outcomes.

• Drive product adoption and value realization by maintaining deep product knowledge and guiding customers on best practices, features, and new capabilities.

• Monitor customer health and proactively identify risks and opportunities, developing and executing mitigation and success plans.

• Lead escalation management across internal teams to ensure timely resolution of critical issues and maintain high customer confidence.

• Drive structured business reviews that quantify value, align stakeholders, and position renewals from a place of strength.

• Identify and drive expansion opportunities in partnership with Sales.

• Collaborate cross-functionally with Product, Marketing, Support, and Sales to deliver a seamless customer experience.

• Champion the voice of the customer internally, influencing product direction and operational improvements.

👤 It would be great if...

• 5+ years in a Customer Success Management role

• Experience in cybersecurity and/or SaaS environments is a plus

• Strong business acumen with the ability to connect customer goals to measurable outcomes and the company’s value

• Strategic problem-solver who can distill complex challenges into clear, actionable plans and drive execution across teams

• Proven ability to engage and influence senior stakeholders through data, insights, and clear communication

• Executive presence with the ability to build trust quickly and navigate complex customer environments

• Strong cross-functional leadership, with a track record of driving alignment and accountability across internal and customer teams

• Highly organized and effective at prioritization, able to operate in a fast-paced, evolving environment

• Data-driven mindset with the ability to identify patterns, surface opportunities, and translate insights into action

• Collaborative, resourceful, and comfortable building processes in a scaling organization

• Passionate about delivering exceptional customer experiences and building long-term, value-based relationships

Success in This Role Means

• Achieving Revenue Retention across assigned enterprise accounts through proactive engagement, value realization, and trusted advisory relationships.

• Driving measurable customer outcomes such as increased product adoption, demonstrable ROI, and strong advocacy (case studies, references, or expansion opportunities).

What’s in it for you?

• Fully remote position (US-based)  with the flexibility to work from anywhere in+ $500 stipend to help you set up your ideal home workspace.

• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best.

• Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development.

• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual company offsite, winter party, lunch & learns, & much more.

• Parent Care: Paid leave for new parents following the birth or adoption of a child (duration per local policy), plus gifts and care packages to celebrate growing families.

• PTO: 27 days + 12 national holidays.

• 401K: eligibility + matching.

What are the next steps?

• Talent Acquisition Manager will contact you for a first chat

• You will then meet with Leta, Chief Customer care

• You will complete a case study and a review with the team

• The final step will be a one-on-one meeting with Benjamin CEO and Co-Founder

• Welcome to the company!

The company stops cyberfraud and bots in real time, outpacing AI-driven fraud from simple to sophisticated across your sites, apps, and APIs. Named a Leader in the Forrester Wave for Bot Management, the company platform is built on a multi-layered AI engine that focuses on intent, not just identity. Because it’s not about knowing who’s real, it’s about what they intend to do. With thousands of AI models that adapt to every fraudulent click, signup, and login, the company blocks fraud in less than 2 milliseconds, without compromising performance. The company is fully automated and integrates seamlessly into any tech stack. Backed by a 24/7 SOC team of advanced threat researchers, the company stops over 350 billion attacks annually. Experience protection that outperforms with the company.

The company is an equal-opportunity employer, and proud to be committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.

We use automated tools to assist in reviewing applications for this position. These tools help us screen resumes and assess candidate qualifications. All final hiring decisions are made by our team.