Senior Customer Engagement Manager, JR856

The company is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.

ABOUT PROJECT

The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.

REQUIREMENTS

• 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry

• Practical experience managing complex RFPs, RFIs, or formal tender submissions

• Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities

• Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models

• Experience working with technical and commercial proposal documentation

• Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements

• Excellent written and verbal English communication skills (Advanced)

• Ability to work independently, manage competing priorities, and deliver under strict deadlines

• Strong stakeholder management, problem-solving, and decision-making skills

• Experience managing government or public sector tenders (USA/UA)

WOULD BE A PLUS

• Understanding of public procurement procedures, compliance requirements, and government contracting practices

• Experience with structured bid management methodologies and APMP best practices

• APMP/PMP certification or relevant

• Experience developing proposal win strategies, executive summaries, and value propositions

• Experience using AI tools to support bid development, document analysis, and proposal quality assurance

• Experience managing several complex bids simultaneously

KEY COMPETENCIES

• Strong ownership and accountability for bid outcomes

• Excellent planning, prioritization, and time management

• Attention to detail and commitment to quality

• Proactive and assertive stakeholder communication

• Ability to coordinate cross-functional teams without direct reporting authority

• Resilience and adaptability in deadline-driven environments

• Continuous improvement mindset

WHAT YOU WILL GET WITH the company

• Close cooperation with a customer

• Challenging tasks

• Competence development

• Team of professionals

• Dynamic environment with a low level of bureaucracy