Senior Community Manager, Influenster

About the company

At the company, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, the company is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: the company is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

Our Community team is the heartbeat of Influenster, dedicated to building deep, authentic connections with our creator network and empowering members to share their genuine voices.

In this role, you sit at the vital intersection of high-level community strategy and hands-on execution, driving the long-term health and retention of our user base. Success looks like continuously ideating retention campaigns, executing high-touch 1:1 member outreach, and designing surprise-and-delight gifting programs that convert everyday users into passionate brand advocates. You will partner closely with our Acquisition, Lifecycle, Content, and Customer Support teams to amplify member stories and scale our community initiatives efficiently. This is a unique opportunity to shape the member lifecycle from the ground up while directly impacting our brand's growth and engagement strategy.

What You'll Do

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Analyze community lifecycle data and sentiment to ideate, test, and execute strategic campaigns that improve retention and decrease churn.

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Execute personalized, 1:1 outreach to top creators and high-value members to build long-term relationships and drive authentic advocacy.

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Conceptualize and manage end-to-end member gifting programs, custom swag drops, and surprise-and-delight campaigns to reward active users.

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Build scalable UGC pipelines in collaboration with Editorial and Marketing teams to elevate member-generated content across brand channels.

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Establish repeatable frameworks, operational playbooks, and community guidelines to ensure initiatives run efficiently as the platform grows.

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Identify and negotiate strategic co-marketing partnerships with complementary brands and creator groups to expand community reach.

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Champion the voice of the community internally, translating member feedback and behavioral trends into actionable business insights.

What You'll Bring

• Possesses 4+ years of professional experience in community management or community marketing, ideally within consumer platforms, creator networks, or UGC-driven brands.

Nice to Have

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Brings previous experience working directly within product sampling, consumer reviews, or influencer marketing platforms.

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Possesses experience organizing both virtual and regional in-person member events.

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Demonstrates strong strategic and operational balance, with a proven ability to turn high-level retention goals into clear execution plans.

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Displays exceptional interpersonal and written communication skills with a track record of effective 1:1 member engagement.

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Exhibits strong data literacy, with comfort using community health metrics (retention, cohort activation, churn) to inform decisions.

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Demonstrates a highly collaborative approach to working cross-functionally with marketing, design, product, operations and/or support teams.

#LI-Hybrid

#LI-JM1

Why join the company?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for the company before individuals or teams.

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at the company to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.

Commitment to diversity and inclusion

The company provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. The company believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.