Senior Accountant - Collections

The company's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust the company to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, the company is today helping organizations safely accelerate their deployment and usage of AI. The company is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit [link for members]

We are looking for a reliable and detail-oriented Senior Accountant to join our dynamic Finance Operations team. This role is critical to ensuring the accuracy and timeliness of customer billing, collections, and cash applications. The ideal candidate will be responsible for driving smooth receivables management, working directly with customers, internal stakeholders, and third-party billing platforms. Person will play a key role in safeguarding cash flow, minimizing aged receivables, and maintaining strong customer relationships through responsive and professional communication.

This is a high-ownership role best suited for someone who is proactive, meticulous with data, and thrives in a fast-paced, process-driven environment.

WHAT YOU WILL BE DOING

Customer Communication & Account Support

• Respond to customer inquiries related to account statements, payment status, and invoice clarifications.

• Provide banking and remittance details as needed to facilitate timely payments.

• Collaborate with the Collections Specialist on customer follow-ups, focusing on accounts Collections & Issue Resolution

• Monitor customer invoice activity on third-party platforms (e.g., Ariba, Coupa, Taulia).

• Coordinate internally with the Billing and Collections teams to address disputes, mismatches, and delayed payments.

• Escalate high-risk accounts or aged balances to the Collections Lead with appropriate context.

• Track resolution progress for assigned escalations and ensure timely closure.

Cash Application & Reconciliations

• Perform daily cash application by reconciling customer deposits with open invoices.

• Investigate payment discrepancies or unidentified receipts and coordinate with customers or internal teams for resolution.

• Support month-end close activities by ensuring accurate cash postings and clean AR ledgers.

Reporting & Platform Oversight

• Prepare and distribute daily AR/AP Flash Reports and contribute to aging trend analysis.

• Maintain a log of third-party billing platform activity and reconcile payments regularly.

Provide input for dashboards or weekly status reports to highlight AR performance and collection risk.

WHAT YOU BRING

• Bachelor’s degree in Accounting, Finance, or a related field (preferred).

• Minimum 5 years of experience in accounts receivable.

• Hands-on experience with ERP systems (e.g., NetSuite) and third-party billing platforms (Ariba, Coupa, Taulia).

• Proficient in MS Excel (vlookups, pivot tables, etc.).

• Strong attention to detail and organizational skills with the ability to manage recurring tasks with consistency.

• Effective communicator who can coordinate well across finance, sales, and customer-facing teams.

The company is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & ComplianceThis role requires adherence to the company’s information security and privacy policies and procedures, including annual security training.

The company is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.