Senior Accountant

The company has spent more than 20 years building something rare in the IT world: a company where technical excellence and genuine human connection are valued equally. We're the trusted partner that IT leaders turn to when technology can't afford to fail. As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach. Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day. We never outsource our work because we believe in accountability, quality, and building lasting relationships—with our clients and as a team.

If you're passionate about technology, take pride in solving real problems, and want to be part of a company that values both technical excellence and the people behind it, the company is where you belong.

Come join us in our mission of being the Human Side of Hardware!

As a key member of the Finance team, the Controller owns the day-to-day accounting operations, financial reporting, and internal controls of the company across all US and international entities. This position is responsible for the integrity of the company’s financial data and for giving leadership the clear, timely, GAAP-compliant numbers they need to run and grow the business.

Just as important, the Controller is the person who looks at the whole financial picture and makes sure it makes sense. A core purpose of this role is holistic oversight: reviewing results, billing, and key controls with an investigative mindset to catch errors and anomalies before they compound. As the company has grown, too much financial ownership has defaulted to the executive team. The Controller brings that ownership into Finance where it belongs.

We need someone who has been the Corporate Controller of a growing, multi-entity company and can build a world-class accounting organization and serve as the senior accounting leader while partnering closely with the Fractional CFO on broader finance initiatives. Top candidates will have AI proficiency that balances AI capabilities to achieve efficiency without relying solely on AI and will be accountable for all work product, including that produced/augmented by AI.

This is a remote position with occasional travel for in-person leadership meetings, planning sessions, and key close cycles. The Controller partners closely with the CEO, the fractional CFO, COO, and other operations leaders across Burlingame, Stockton, and field sites, as well as international teams in Ireland, India, and Singapore.

Values in Action

We instead of me. Be accountable. Take initiative. Act with empathy. Embrace curiosity. Do the right thing.

The Controller models and reinforces the company’s values through financial leadership by:

Delivering accurate, on-time financial information that leaders, clients, and partners can trust.

Demonstrating integrity and discretion in handling sensitive financial and employee data.

Partnering across operations, sales, and HR so financial decisions reflect the collaborative culture of the company.

Continuously improving financial processes and controls to support the company’s growth and operational excellence.

What You'll Do Initially

Customer invoicing and customer accounts

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Prepare and issue timely, accurate customer invoices; work with internal teams to resolve billing questions and discrepancies.

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Record and apply customer payments and credit memos accurately. Confirm that each customer has the appropriate credits on their account and research unapplied payments and credit balances.

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Coordinate refunds and account adjustments under established approval procedures, maintaining supporting documentation.

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Respond to customer billing inquiries and reconcile customer account balances.

Accounts receivable and collections

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Monitor AR aging and provide first-line follow-up on overdue invoices, payment discrepancies, and disputed balances.

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Work with customers and other team members on collections in coordination with the Controller; maintain follow-up records and escalate unresolved items.

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Provide the Controller with updates on aging, collection activity, and accounts requiring attention.

Sales tax administration

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Handle day-to-day sales tax administration under the Controller’s oversight, including reviewing tax charged on customer invoices and researching discrepancies.

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Maintain customer exemption certificates and supporting sales tax records.

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Prepare sales tax account reconciliations, investigate differences, and coordinate corrections with the Controller and external providers.

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Coordinate and monitor sales tax return preparation and filing by external providers, review supporting information, and track filing and payment deadlines.

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Assist with sales tax notices and information requests, referring technical questions and compliance decisions to the Controller and external tax advisors.

Roles and Responsibilities

Additional duties will be assigned progressively by the Controller as work transitions from the external accounting firm. These may include:

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Prepare recurring and adjusting journal entries, supporting schedules, and balance sheet account reconciliations.

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Complete assigned monthly close tasks within the Controller’s close schedule and assist with financial reporting and variance analysis.

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Maintain fixed asset records and record depreciation, payroll, benefits, and related accruals.

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Support accounts payable, including invoice coding, approval routing, vendor inquiries, vendor records, and payment preparation under established approval controls.

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Assist with expense reports, corporate card reconciliations, 1099 preparation, and supporting schedules for external tax preparers.

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Learn existing processes from the external accounting firm and help transfer supporting records and workpapers.

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Follow procedures and controls established by the Controller, help document and implement them, and provide input on recurring issues or practical improvements.

What You'll Bring

• 4+ years of relevant accounting experience, including hands-on customer invoicing, customer account maintenance, and accounts receivable.

• Bachelor’s Degree in Accounting

• Working knowledge of sales tax administration, including sales tax account reconciliations, exemption certificates, and coordination of return preparation and filing.

• Understanding of general ledger accounting, reconciliations, and the monthly close process.

• Demonstrated curiosity and ownership mindset; notices recurring issues or patterns and proactively raises them as opportunities for improvement, even when the solution falls outside their direct responsibility.

• Strong attention to detail, follow-through, and ability to research and resolve account discrepancies.

• Clear, professional communication skills and comfort coordinating billing and collections with customers and internal teams.

• Ability to manage recurring deadlines and take on additional responsibilities as the department develops.

• Experience with NetSuite preferred.

Perks and Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best

• 401(k) with employer match—because your future matters

• Company-paid Life Insurance, plus HSA & FSA options

• Employee Assistance Program (EAP) for real support when you need it

• Adoption Assistance to help grow your family

• Commuter Benefits for an easier ride

• Free Coursera Professional Certifications to level up your skills

• Generous vacation & sick time, plus paid time off to give back to your community

If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in the company’s mission, core values and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

At the company, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders.

The company is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.