Senior Account Manager

About the company

The company helps businesses innovate faster through world-class software development and digital transformation expertise. Our teams deliver measurable results across nearshore and U.S.-based delivery centers.

We’re expanding our U.S. Growth Team to deepen relationships with our existing clients and scale our account management capabilities. This position plays a key role in shaping the company’s long-term client success and revenue growth strategy.

This role is primarily remote, with in-office or satellite office meetups once or twice a month.

Role Overview

As a Senior Account Manager, you will own and grow a portfolio of the company’s most valuable clients. You will be responsible for driving upsell revenue, account growth, and long-term retention through trusted partnerships and consultative engagement.

This is a strategic and entrepreneurial role that combines commercial ownership, process leadership, and client advocacy. You’ll work closely with Delivery and Operations teams to ensure success across accounts, proactively identify opportunities for expansion, and help define how the company builds and scales account management as a core organizational capability.

While the initial focus is on managing existing client relationships, you’ll also have opportunities to represent the company at local and national tech events, conferences, and networking engagements to build new relationships and elevate our brand presence.

Ideal Candidate Background

We’re targeting experienced Account Managers or Client Partners who have driven measurable upsell and retention results within technology services firms or software consultancies. You’ve likely worked in a dynamic, mid-market environment where you directly influence revenue growth, account strategy, and client experience—ideally across agile development, nearshore delivery, or digital transformation engagements.

This role is best suited for professionals motivated by measurable outcomes, entrepreneurial autonomy, and the chance to shape an emerging account management function at a growing tech company.

Key Responsibilities

• Manage key client relationships: Serve as the senior point of contact for a portfolio of enterprise and mid-market technology clients.

• Drive account growth: Identify, scope, and close upsell and cross-sell opportunities that align with client goals and the company’s core capabilities.

• Ensure retention and satisfaction: Maintain exceptional client satisfaction and prevent churn through proactive relationship management and value-driven delivery.

• Develop strategic account plans: Create client-specific growth strategies and success roadmaps aligned with quarterly and annual KPIs.

• Commercial & financial ownership: Lead renewal negotiations, pricing discussions, and contract changes. Accurately forecast revenue, retention, and pipeline growth.

• Operational excellence: Collaborate cross-functionally with Delivery, Operations, and Marketing to ensure impactful, high-quality outcomes that exceed client expectations.

• Define and improve processes: Partner with leadership to formalize scalable account management frameworks, playbooks, and success metrics.

• Mentor and collaborate: Share knowledge and best practices to help build a culture of account management excellence within the company.

• Market presence: Represent the company at industry events and client engagements to strengthen relationships, visibility, and partnership opportunities.

• Own your portfolio: Operate with the autonomy and accountability typical of high-growth technology services environments.

Key Performance Indicators (KPIs)

• Upsell Revenue (quarterly and annual targets)

• Account Growth (% increase in service or project value)

• Revenue Retention (%)

• Account Retention and Satisfaction (renewal and NPS metrics)

Requirements

• 5+ years of experience in account management, client success, or enterprise relationship management, ideally within technology services, digital transformation, or software consulting .

• Demonstrated success in meeting or exceeding growth and retention goals .

• Experience managing a $2M+ book of business with proven revenue expansion results.

• Strong communication, negotiation, and executive relationship-building skills.

• Solid understanding of technology and digital solutions , with the ability to speak confidently to both technical and business stakeholders.

• Proficiency with CRM and reporting tools (Salesforce, HubSpot, or equivalent).

• Ability to travel domestically (estimated 20–30%) for client meetings and industry events.

Preferred

• Experience in high-growth technology consultancies or nearshore software development.

• Familiarity with building or scaling account management frameworks from the ground up.

• Bachelor’s Degree in Business, Marketing, or related discipline (MBA a plus).

Benefits

At the company, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

• Influence and help shape the foundation of a growing Account Management function.

• High-visibility role reporting directly to the Chief Growth Officer.

• Competitive base salary with performance-based incentives tied to growth and retention success.

• Hybrid work flexibility based in Florida.

• A culture rooted in innovation, collaboration, and long-term partnership with clients.

• Compensation plan: Base Salary + Performance Bonus tied to two primary metrics (Upsell Revenue Growth & Revenue Retention)

Join the company and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.