Senior Account Manager

As a Senior Account Manager at the company, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set of quarterly and annual Objectives and Key Results (OKRs) aligned with APFM’s broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You’ll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do

• Own partner success across a designated book of business, managing performance against defined OKRs

• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction

• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior

• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption

• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance

• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations

• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools

• Manage collections and minimize aging in partnership with internal finance and billing teams

• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Qualifications

• 5+ years of experience in enterprise account management, B2B sales, or customer success, with demonstrated ownership of ongoing relationships with VP- and C-suite stakeholders.

• Experience in senior living, healthcare, hospitality, or SaaS preferred.

• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability

• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals

• Proven success in influencing customer behavior and driving program adoption through data, insights, and education

• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership

• Proficiency in CRM platforms and comfort with interpreting and acting on performance data

• Highly organized and self-motivated with strong project management skills and attention to detail

• Collaborative mindset with the ability to navigate and align cross-functional teams

Compensation

• Base Salary: $70,000-100,000

• On Target Earnings: $95,000-150,000

• Benefits:

• 401(k) plus match

• Dental Insurance

• Health Insurance

• Vision Insurance

• Paid Time Off

#LI-NL1

About the company

The company is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We’re proud to be a mission-driven company where every role contributes to improving lives. Caring isn’t just a core value — it’s who we are. Whether you’re supporting families directly or driving innovation behind the scenes, your work at the company makes a real difference.

Our employees live the company values every day

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.

Additional Information

The company has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview.

If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.

All your information will be kept confidential according to EEO guidelines.

The company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit [link for members] [link for members]