Search Engineer, Technical Support
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 9 November 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 3+ years required
- Where you can live
- US only
- Skills and tools
- zendesk, salesforce, outreach, jira, python, java
- Degree or licence
- Mentioned (bachelor's)
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- $88K–121K/yr
- Experience
- 3+ years required
- Employer publication date
- 8 September 2026
- First recorded by Psst
- 9 November 2026
- Last checked at the source
- 10 November 2026
About the job
The company is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on the company' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. The company believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.
Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in the company!
What you’ll do
•
Field incoming questions and help customers configure the company Fusion and its components, and understand how to get the most from the product's features
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Troubleshoot complex search issues across Lucene, Solr, and related distributed systems
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Write clear, reusable knowledge base articles that help the broader customer base solve similar issues on their own
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Spot opportunities to bring customers additional value through follow-on products and services
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Relay high-value use cases and customer feedback to Product and Engineering so it shapes what we build next
•
Collaborate across teams to diagnose and resolve critical, high-stakes issues
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Participate in a 24/7/365 on-call rotation, including weekends and holidays
What we're looking for
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U.S. citizenship, required due to government contracts
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2+ years of hands-on experience with Lucene/Solr or comparable search technologies (e.g., Elasticsearch, OpenSearch)
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3+ years of professional experience in a customer-facing, level 2–3 technical support role
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A bachelor's degree or higher in Engineering or Computer Science, preferred
•
Experience working in a technical support CRM (Salesforce, Zendesk, or similar)
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Clear, confident written and verbal communication with customers over email and phone
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Proficiency in Java, plus a scripting language such as Python, Perl, or Ruby
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Comfort on Unix/Linux systems: command-line navigation, file permissions, system logs, scripting, and basic networking
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Working proficiency with Kubernetes and containerized deployments
Bonus points for
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Exposure to related open-source projects or other commercial search technologies
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Experience in enterprise search, e-commerce, or business intelligence
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Familiarity with machine learning, data science, or Gen AI concepts (embeddings, vector search, RAG)
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Hands-on experience with a public cloud platform (AWS, Azure, or GCP)
•
Startup experience
Our Stack
•
Apache Lucene/Solr, ZooKeeper, Spark, Kafka, Ray, Helm
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Java, Python, Linux, Kubernetes, Docker, GitHub, Grafana
•
Zendesk, Jira
The company believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.
Thank you for your interest and we look forward to learning more about you.
Note to third party recruiters
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of the company, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.
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