Scrum Master

Join the company, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

Not an active role yet, but we'd love to know you for what's coming.

Please submit your resume if this opportunity matches your career goals.

About the Role

We are looking for a hands-on Scrum Master / Agile Team Coach to support 3 teams and strengthen team dynamics, collaboration, and delivery effectiveness.

This role requires someone who brings a  positive, steady, and confident presence  to challenging situations. You should be comfortable coaching teams through conflict, resistance, and change while providing clear, direct, and respectful feedback.

The right candidate is pragmatic and emotionally intelligent, able to build trust quickly while maintaining a high bar for accountability and outcomes. You will be expected to actively improve how teams work together and ensure delivery continues to move forward.

You will  actively leverage tools and AI to evolve how the role is performed —using them not only to streamline work, but to generate insights, challenge thinking, and enhance coaching, communication, and decision-making.

What Success Looks Like

• Teams collaborate effectively and demonstrate stronger ownership

• Impediments are surfaced early and addressed quickly

• Team dynamics improve, with more direct and healthy communication

• Delivery becomes more consistent and predictable

• Agile practices are applied pragmatically to improve outcomes

• Stakeholders are informed, engaged, and confident in progress

• Teams show increased maturity and self-management

• AI is used thoughtfully to improve insight, effectiveness, and overall team impact

Key Responsibilities

• Facilitate Agile ceremonies with a focus on outcomes, not just completion

• Coach teams toward greater ownership, accountability, and effectiveness

• Identify and remove impediments while reinforcing team ownership

• Address negative behaviors directly and constructively

• Partner with stakeholders to improve clarity, communication, and flow of work

• Encourage practical experimentation with Agile and engineering practices

• Use AI and modern tools to enhance team effectiveness, insight, and decision-making

• Improve team predictability, quality, and continuous improvement

• Ensure progress and value delivery are visible to stakeholders

• Contribute to a high-trust, collaborative, and accountable team environment

Required Qualifications

• 5+ years of experience as a Scrum Master, Agile Coach, or similar role

• Proven experience improving team dynamics, especially in low-accountability or high-friction environments

• Strong facilitation, communication, and conflict resolution skills

• Ability to coach teams and stakeholders on Agile principles and ways of working

• Experience supporting multiple teams or complex team environments

• Demonstrated ability and curiosity in using AI to enhance thinking, coaching, or team effectiveness

• Bachelor’s degree or equivalent experience

Preferred Qualifications

• Scrum certification

• Experience with scaled Agile frameworks

• Advanced Agile certifications (PSM II, ICP-ATF, ICP-ACC)

• Experience with engineering or data-focused teams

• Familiarity with Lean-Agile metrics (flow, predictability, team health)

• Spanish or Portuguese speaking ability

• Experience partnering with leaders and supporting organizational change

What We’re Looking For

• A leader who is  positive, steady, and direct

• Someone who balances empathy with accountability

• A coach who drives growth through  clear expectations and behavior change

• Comfortable operating in ambiguity and complex team environments

• Able to influence without authority and build trust quickly

• Takes a pragmatic, outcome-driven approach (not overly process-focused)

• Uses AI as a  thought partner and capability multiplier , not just a tool

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