Salesforce Experience Architect, AI and Agentforce (Solution Architect)

Why the company

At the company, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and the company, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the company journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, the company is the place for you.

As an Experience Architect, AI & Agentforce , you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to make significant contributions to our success and delight customers. This position is focused on experience design, solution design, architecture, and execution for GenAI technologies.

You will have the opportunity to

• Provide industry best practices and serve as a trusted client advisor

• Drive requirement gathering and serve as the Salesforce platform expert

• Bring an experience design-focused mindset to solutions

• Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals

• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence

• Provide input on detailed design specifications, infrastructure, and project plans

• Translate business requirements into well-architected solutions

• Coach and mentor junior technical and functional team members

• Follow and understand new Salesforce product and technical capabilities

Required Qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role

• 5+ years of CRM industry experience

• Ability to drive requirement gathering

• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud

• Experience with GenAI prompt writing

• Hands on experience with at least one of the following:

• Agentforce or other Generative AI driven platforms

• Einstein Service Intelligence or Next Best Action

• Proven ability to design and optimize business processes across disparate systems

• Ability to tie outcomes to business value (return on investment) through storytelling

• Comfortable using flow charting tools (e.g., Lucidchart)

• Ability to lead a cross-functional team to create rich end user experiences

• Willing and able learner of new technologies

Preferred Skills

• Experience with defining robust testing approaches for GenAI solutions

What can you expect in the interview process?

• Recruiter screen (phone) - 30 minutes

• Introductory conversation to discuss the role and your experience

• Peer Interview (Video) - 45 minutes

• You’ll talk through your career goals and relevant work examples

• You’ll discuss challenges you have overcome and the tools you used to get there

• Panel Interview with Real-Time Exercise (Video) - 60 minutes

• The call will be split into two parts:

• You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)

• You’ll get some time to interact with the company delivery team members

• Leadership interview (Video) - 45 minutes

• You’ll meet with a member of our leadership team

What’s it like to be a part of the company?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of the company Family who work remotely, we’re focused on keeping everyone connected and unified as one team.

• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.

• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done

• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep the company thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.