Salesforce Administrator

About the company

The company is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. The company provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Salesforce Administrator Summary

We are looking for an administrator who knows Salesforce Service Cloud deeply, treats

security as part of the design, and is comfortable going one layer down: reading an

integration error, tracing it through a callout, and fixing a trigger when that is what the

problem needs.

The company secures human and machine identities for some of the largest organizations in the

world. Our Customer Support, Customer Experience and Professional Services teams run on

Salesforce, Certinia PSA., and Gainsight. You will be the person Support and CX leaders call

first, working alongside developers and a platform lead who own the heavier code and set

engineering standards.

What you'll own

• Salesforce Service Cloud. Case management, routing and Omni-Channel, queues,

entitlements and milestones, Email-to-Case, macros and Salesforce Knowledge, so every

case reaches the right engineer inside its SLA.

• Our customer portal on Experience Cloud. Site configuration, external users, sharing sets

and guest user access. At an identity security company, getting external access right is not

optional.

• The security model. Profiles, permission sets and groups, roles, sharing rules and field-

level security, designed for least privilege and reviewed regularly.

• Automation. Flow is your primary tool, and you know when a requirement has outgrown it.

Integrations, day to day. You will monitor integrations, read the errors, manage Named

Credentials, External Credentials and connected apps, and work with the developers and

the platform lead on fixes and new connections.

• Apex, where it counts. Read and debug triggers and classes, make small changes with

tests, and write a clear spec when something bigger belongs with a developer.

• Releases. Changes move from sandbox to production through DevOps Center with

approval gates. You will regression-test Salesforce's seasonal releases and tell Support

and CX what is changing before it changes

How you'll work

• Directly with Support, CX and PS leaders: understand the problem behind the request,

propose options, and say no with an alternative when that is the right answer.

• Inside a team: developers build the larger custom code, the platform lead sets standards

and owns integration patterns, and you own the configuration layer and first-line

integration support.

• In a SOX-regulated environment, where approval, testing and documentation are how

good work is done.

• With AI as everyday tooling: you use it to move faster and you verify what it gives you.

Project work in Azure DevOps; support tickets in Jira Service Management.

What you'll bring

• This role is a Fed Ramp role and does require a US citizenship.

• Hands-on administration of Salesforce Service Cloud in production: case management,

routing, entitlements and Knowledge.

• Deep working knowledge of the Salesforce security and sharing model, including external

users on Experience Cloud.

• Strong Flow skills and the judgment to know when Flow is the wrong tool.

• Experience supporting Salesforce integrations: Named or External Credentials, connected

apps, and reading API responses and debug logs to find where something broke.

• Enough Apex to read a trigger or class, debug it, and make a small, tested change

Nice to have

• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant or

Platform Developer I certification.

• Middleware experience, such as Boomi or MuleSoft.

• Agentforce for Service or other AI in a support setting.

• Gainsight, NetSuite, Certinia PSA or Jira Service Management.

• SFDX, Git or DevOps Center.

• A SOX-regulated or otherwise audited environment

Why work at the company?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At the company, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

The company is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.