Sales Engineer - Healthcare, Payor

LIFE AT the company

The people at the company believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about the company, and about our larger purpose.

Could that be you?

YOUR MISSION

Do you see opportunities where AI, automation, and intelligent agents can transform how work gets done? Are you passionate about helping healthcare organizations improve member experiences, reduce administrative burden, optimize costs, and accelerate operational outcomes?

At the company, we are redefining enterprise automation through Agentic Automation—bringing together AI agents, robots, people, and enterprise systems to orchestrate end-to-end business processes. As a Healthcare Sales Engineer focused on our Payer domain, you will serve as a trusted advisor to health plans and payer organizations, helping them identify, design, and scale transformative solutions that improve operational efficiency, compliance, and member outcomes.

You will partner with executives, business stakeholders, and technical teams to uncover opportunities where AI and automation can drive measurable business value while positioning the company as the strategic platform for enterprise transformation.

WHAT YOU'LL DO AT the company

• Serve as a strategic advisor to healthcare organizations with an emphasis on payer organizations, helping them identify opportunities to improve business outcomes with Agentic Automation and AI-powered process transformation.

• Evangelize the value of combining AI agents, automation, process intelligence, and human expertise to optimize complex healthcare operations.

• Partner with account teams to develop account strategies, identify growth opportunities, and align the company solutions to customer priorities and business objectives.

• Conduct discovery workshops with business and technical stakeholders to understand current-state operations, process challenges, and transformation opportunities.

• Leverage process intelligence methodologies to identify inefficiencies, quantify value potential, and build automation roadmaps.

• Design and deliver compelling demonstrations, executive presentations, and proof-of-value engagements that showcase the company’s platform capabilities.

• Architect solutions that combine AI, automation, orchestration, document understanding, and agentic workflows.

• Collaborate with Product + Engineering, Customer Success, and Industry Solution teams to ensure customer feedback influences product innovation and solution development.

• Develop industry-specific solution narratives and use cases tailored to healthcare priorities.

• Support technical evaluations and guide customers through architecture, security, governance, scalability, and deployment discussions.

• Act as a thought leader within the healthcare payer market and represent the company at customer meetings, industry events, and executive briefings.

• Share best practices, lessons learned, and industry insights across the company go-to-market organization.

WHAT YOU'LL BRING TO THE TEAM

• Deep expertise in Healthcare Payr operations, including areas such as:

• Claims management

• Prior authorization

• Utilization management

• Care management

• Provider data management

• Enrollment and eligibility

• Risk adjustment

• Revenue integrity

• Appeals and grievances

• Customer/member service operations

• Experience helping healthcare organizations improve operational performance through technology-driven transformation initiatives.

• Ability to connect business challenges with technical solutions and articulate measurable business value.

• Strong understanding of AI, automation, enterprise applications, and modern technology architectures.

• Experience leading consultative discovery conversations with executive, business, and technical stakeholders.

• Demonstrated ability to simplify and communicate complex technical concepts to both technical and non-technical audiences.

• Knowledge of continuous improvement methodologies, operational excellence frameworks, and process transformation practices.

• Experience working with large enterprise organizations in complex, highly regulated environments.

• Background in sales engineering, consulting, solution architecture, digital transformation, intelligent automation, or related fields.

• Intellectual curiosity, adaptability, and a passion for continuous learning.

• Strong collaboration and relationship-building skills.

• Requires up to 25% travel

• Candidates must be authorized to work in the United States for this role

#LI-KS6

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, the company provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy [link for members]