RN Care Advocate - Remote, US, 1099 Contract

Registered Nurse (RN) Care Advocate JD - Remote, United States (1099 Contract)

Talent pipeline posting: We are building a pipeline of qualified candidates for future openings in this role. We are not filling this position immediately. We will review applications on a rolling basis and reach out as positions open.

About the company

The company is a category-defining business that provides trusted caregiving solutions and support for individuals and families. Through the company Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address social determinants of health needs. Our approach emphasizes compliance, scalability, and high-quality member experiences, while partnering closely with clinicians and community resources to support better outcomes.

About the Role

This is an opportunity to bring your nursing expertise to members who need someone in their corner. As an RN Care Advocate, you work with the company members, many of them older adults and Medicare beneficiaries, who are dealing with complex health concerns and a healthcare system that is hard to navigate alone.

The role is built around three connected areas

• Clinical Assessment & Care Planning — understanding the member's full picture, including conditions, medications, recent care, and the social needs that get in the way.

• Care Coordination — working with providers, pharmacies, and community partners to close care gaps and keep care moving.

• Education & Advocacy — helping members understand their care in plain language and speak up for what they need.

This is a 1099 contract engagement. You set your own schedule and can work part-time, full-time, or anything in between. All member interactions take place by phone or video.

What You'll Do (Scope of Services)

Member Assessment & Care Planning

• Conduct phone and video assessments of members' health status, medications, recent utilization, and social determinants of health (SDOH) needs.

• Build member-centered care plans with clear goals and next steps, and update them as needs change.

• Complete medication reviews and flag discrepancies, adherence barriers, or potential interactions for provider follow-up.

Care Coordination

• Coordinate with primary care providers, specialists, pharmacies, DME suppliers, and home health agencies to close care gaps.

• Support members through care transitions, including follow-up after hospital or emergency department visits.

• Connect members to community resources for food, transportation, housing, and in-home support.

Education & Advocacy

• Reinforce provider instructions and treatment plans in plain language, using teach-back to confirm understanding.

• Help members prepare for appointments, understand their benefits, and advocate for themselves.

• Recognize clinical red flags and escalate urgent concerns to the appropriate provider the same day they are identified.

Documentation & Compliance

• Document every member interaction accurately and within the timeframes set in your services agreement.

• Follow consent, privacy (HIPAA), and documentation requirements on every interaction, without exception.

Outcomes You'll Drive

Member Outcomes

• Care gap closure and resource connection rate for the members you support

• Member-reported experience

Quality & Compliance

• Documentation complete, accurate, and on time

• Clinical concerns escalated the same day they are identified

Who You Are

Required

• Active, unrestricted RN license in at least one U.S. state. A Nurse Licensure Compact (multistate) license is strongly preferred.

• Located in the United States.

• 3+ years of RN experience, including care management, case management, transitions of care, home health, or primary care.

• Demonstrated ability to build trust with older adults, including those who are skeptical, confused, or hard to reach.

• Strong clinical judgment. You can reinforce clinical guidance without overstepping, and you know when to escalate.

• Proficient with EHRs, care management platforms, and phone/video communication tools. You learn new systems quickly.

• Self-directed. You can manage your own member load and schedule independently.

• Your own reliable computer, high-speed internet, and a private, HIPAA-appropriate workspace.

Nice to Have

• Case management certification (CCM) or similar.

• Experience with Medicare, dual-eligible, or older adult populations.

• Telehealth or telephonic nursing experience.

• Experience with SDOH screening tools or community resource navigation.

• Bilingual (Spanish preferred; other languages depending on member population).

Why This Role

• Flexible, self-directed work. Choose the hours and volume that fit your life.

• Meaningful, mission-driven work with visible impact on members' lives.

• The chance to practice nursing focused on advocacy and problem-solving, not just tasks.

• Close partnership with a care navigation team that handles the non-clinical legwork.

What We Offer

• Competitive compensation

• The ability to work 100% remotely

• Set your own schedule, part-time to full-time