Renewals Specialist

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About the company

At the company, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.

Our team is redefining what's possible for legal technology. The company is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.

Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.

That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:

• Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies

• Five-time Top Workplace USA winner

• Five-time Salt Lake Tribune Top Workplace

• Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits

If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.

Your opportunity for impact

The company is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at the company, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect the company’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments.

The preferred daily working hours for this position are as follows

• · 8:00 am MT - 5:00 pm MT

What your contributions will be

• Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals

• Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas

• Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives

• Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads

• Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success

• Educating customers on the company products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers

• Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities

Key skills and competencies

• High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts

• Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department

• Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis

• Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department

• Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle

Required Education and Experience

• Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply

• At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service

• At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus

• Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures

What You'll Love

• 90% of healthcare premiums company covered

• HSA company contribution

• 401K match at 4% with no vesting period

• Potential for twice a year merit increases

• Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays

• Authenticity and accountability from leadership

• Connection, access, and mentorship from exceptional leaders

• Growing company with opportunities for advancement

Compensation Transparency

The annual compensation range for this position is: $70,000 - $80,000 +20% variable

The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations.

Equal Opportunity

The company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. The company believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.