Relationships Manager

The company helps Arts organizations connect people with creative learning opportunities. Our simple class registration, enrollment, and marketing tools make it easier for these organizations to deliver meaningful programs in their communities.

We’ve connected over 350,000 students with education already, and we’re growing fast! We’re seeking a curious, skilled Relationships Manager to help our customers succeed and expand our impact.

You’ll join our Customer Success team to build strong customer relationships and help them get more value from the company. You’ll learn about their programs, understand their challenges, and support the work they do in their communities. We’re looking for someone who listens well, communicates clearly, and follows through. You’ll own customer retention and revenue goals, collaborate across teams, and use AI thoughtfully to make more time for meaningful customer engagement.

Responsibilities

• Build lasting customer relationships and understand each organization’s mission, programs, and goals.

• Proactively help customers use the company to strengthen their education programs and serve their communities.

• Manage renewals, including budget and pricing conversations, and meet renewal targets.

• Identify opportunities for customers to benefit from additional features or services.

• Monitor account health and revenue trends, address risks early, and involve teammates when needed.

• Develop customer advocates for referrals, references, and case studies.

• Keep CRM records accurate, with clear next steps and timely follow-through.

• Share customer feedback to guide product and service improvements.

• Use AI and connected tools to work efficiently while maintaining accuracy and sound judgment.

• Manage priorities, flag blockers early, and help improve team processes.

Requirements

• A bachelor’s degree from an accredited four-year college or university.

• 1+ years in a dedicated SaaS customer success or account management role, preferably in EdTech.

• Experience with and enthusiasm for AI-first workflows.

• Proven success building customer relationships and meeting renewal targets.

• Understanding of SaaS metrics including retention, expansion, churn, and net revenue retention.

• Experience managing customer records and tasks in a CRM (Hubspot, Salesforce, etc.).

• Clear communication with strong active listening skills.

• Ability to learn software quickly and connect its capabilities to customer needs.

• Strong organization, independent problem-solving, and dependable follow-through.

• Empathy, curiosity, accountability, and openness to feedback and growth.

• An interest in the Arts and the role Arts organizations play in their communities.

Helpful, but not required

• Experience working in an Arts organization, especially with education or community programs.

• A customer success certification.

The company is centered around personal growth. Even if you don’t meet every requirement, we encourage you to apply. We know confidence gaps and imposter syndrome can keep excellent candidates from applying, and we don’t want that to keep us from meeting you.

Benefits

The company offers a competitive benefits package, including

• A supportive team and a culture that values work+life fit

• Flexible remote work

• Health, dental, and vision insurance

• Short-term disability and life insurance

• Retirement plan

• Employee Assistance Program

• Paid holidays

• Unlimited “Take What You Need” paid time off

• Paid professional development

• $1,200 home office budget

• $1,000 annual personal learning stipend

• Competitive compensation

About the company

We believe that everyone is needed to build a better world through education and we are actively working to hire a diverse staff. The unique experiences, perspectives, and talents of our team members aren’t accessories – they are instrumental to our success and the impact we make. We welcome anyone with an open mind and an open heart to join us on this journey.

The company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, or national origin.