Regional Operations Manager - Drive (Parcel)

About the Team

The company Drive is looking for you to join our team as a Regional Operations Manager, Parcel on our New Verticals team. The company Drive is our company's hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency. We are looking for someone to manage daily site regional operations via our 3P relationships.

About the Role

The Regional Operations Manager, Drive (Parcel) will own the day-to-day operations in a specific region within the U.S. They will work with both internal and external stakeholders to manage site operations. This role reports directly to the Senior Manager, Parcel. We expect this role to be up to 40% travel.

You’re excited about this opportunity because you will…

• Own : From first principles, you will oversee the day-to-day operations of 15-20 locations, ensuring all site processes run smoothly, efficiently and safely.

• Strategize : Design, build, and execute process improvement projects to drive operational efficiencies and improve service quality and reliability.

• Delight customers : Work cross-functionally with central teams to ensure your portfolio of sites offer customers the best experience on each and every order and your team is equipped with the tools, resources and support needed to achieve these goals.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways and you resist “this is how it’s always been done” thinking.

• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous startup environments.

• You’re analytical. You let data win arguments. You are a data-driven problem solver with excellent Excel / Google Sheets / data analysis skills.

• You’re a proven leader. You have 5+ years of leadership experience and have managed leaders in an operations heavy environment.

• You go high and you go low. You’re able to flex between day-to-day operational details and strategic planning. You’re able to take insights from time spent on the floor and distill them into actionable and scalable initiatives for the business.

• You act like an owner. You take initiative to drive incremental improvement to the operation and manage the business as if it were your own.

• You have 4-6+ years’ experience in on-the-ground warehousing or logistics, preferably in the 3PL space.

• You have familiarity with SQL.

• You have a Bachelor’s Degree.

• If internal, you qualify for internal mobility guidelines.

Bonus Points

• You have experience starting or scaling a successful start-up.

• You have a demonstrated interest in logistics, on-demand services, and marketplaces.

• You have multi-unit management experience

• You have experience working with 3PLs

• You have built and trained high performing teams.

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

The company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). The company also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

See below for paid time off details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400 — $155,000 USD

About the company

At the company, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

The company is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at the company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, the company utilizes an automated recruitment tool called Metaview.

How it works:  Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and the company does not use Metaview or other AI-enabled tool  in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy [link for members] and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview is publicly available for review at [link for members] .