Regional Furniture Sales Support Representative

The Opportunity

The Regional Furniture Sales Support Representative manages quotes, orders, and follow-up for assigned regional road and showroom sellers. Acting as the primary contact for the company sellers this role ensures a seamless process from quote to delivery.

Key Responsibilities

• Serve as the single point of contact for assigned regional sellers regarding quotes, orders, status updates.

• Enter and manage quotes and orders through multiple systems in a timely, accurate manner.

• Follow and adhere to updated Furniture Customer Service and Regional Sales Support processes and procedures, particularly around communication with sellers.

• Liaise with internal and external teams (Furniture Claims, Credit, Factories, and Purchasing) to provide timely responses.

• Assist sellers with lead times, fabric details, freight/delivery expectations, and special order circumstances upon request.

• Participate in Furniture Customer Service department meetings and ongoing training.

Decision-Making/Scope/Financial Responsibilities

• Balance customer satisfaction with company policies and financial interests.

• Handle escalations, credits, RMAs, VNRs, and accommodations decisions with sound judgment.

• Support financial operations through accurate order entry, billing, and application of discounts.

Abilities/Key Competencies/Skills

• Strong customer service orientation with clear, professional communication.

• Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners.

• Knowledge of cross-department workflows (Operations including Claims, Credit, Purchasing, Showrooms, etc.).

• Critical thinking and problem-solving with a focus on efficiency and seller outcomes.

• High attention to detail, organization, and follow-through.

• Ability to multi-task and adapt to changing priorities.

• Collaborative, team-oriented mindset with a positive, professional attitude.

• Solid organizational and time management skills.

• Comfort working in a fast-paced, contact center environment with measurable performance goals.

• Ability to troubleshoot for solutions before escalating.

• Ability to remain open minded and agile when new business decisions change a process or procedure.

Qualifications

• High school diploma or equivalent.

• Minimum of 3 years of Customer Service experience preferably in a fast pace environment.

• Experience working with luxury brands.

Compensation & Benefits

Pay Range: $50,000-$58,000

This job posting contains a pay range, which represents the range of salaries or hourly rates that the company believes, at the time of this posting, that it might be willing to pay for the posted job. Only where an external candidate has extensive experience, credentials, or expertise that far exceed those required or expected for the position, would the company consider paying a salary or rate near the higher end of the range.

Additional Perks

• Health & Wellness: Comprehensive medical, dental, and vision insurance.

• Retirement: 401(k) with company matching.

• Generous PTO: Paid vacation, wellness days, and holidays.

• Employee Discount

• Work-Life Balance: Standard Monday–Friday schedule.

Why the company?

Joining the company means becoming part of a fifth-generation family-led business that has evolved from a small fabric house into a global leader in the to-the-trade home furnishings industry. The company owns the company, Lee Jofa, Groundworks, GP & J Baker, Brunschwig & Fils, and Donghia—specializing in style, luxury, and exceptional design. With locations in North America and worldwide, the company offers the highest level of customer service, quality products, and web technology for today’s design professionals.

At the company, we value the different social identities that make us who we are. We are committed to a diverse and inclusive workplace that represents the many different cultures, experiences, and viewpoints that reflect our communities. Our promise is to be open to learning and to be an inclusive employer and partner, with thoughtful strategies and practices that amplify the different voices of our industry.

This job description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.