Quality Engineering Manager

About Us

The company is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.

About the Job

As our Quality Engineering Manager, you will own quality strategy across our Storefront, Internal Apps, and Mobile apps. You will lead a team of QA engineers, mentor them toward stronger technical and strategic practice, and partner with engineering, product, and design leaders to define how the company approaches quality.

We have a QA foundation in place, and this is a chance to build on it. We are looking for a highly technical leader who can set direction and stay close enough to the work to credibly guide it, across React-based web frontends, React Native mobile apps, and a serverless microservices backend on AWS.

Responsibilities

Strategy & Leadership

• Define and drive QA strategy across the Storefront, Internal Apps, and Mobile pods, formalizing our practices into clear, documented standards, processes, and ownership

• Establish quality standards, including release readiness criteria, severity guidelines, and test coverage expectations

• Partner with engineering, product, and design leaders to embed quality into planning, development, and release

• Define and report on quality metrics, and use them to guide priorities

Team Management & Mentorship

• Manage, coach, and develop QA engineers

• Mentor the team on test design, automation, accessibility, and effective use of AI tools

Tooling & Process

• Evaluate and select QA tooling, including test management and bug tracking platforms, and lead its rollout

• Own test planning, test case, and regression processes across all pods

Hands-On Quality Engineering

• Contribute to and review automated test suites using Playwright and TypeScript

• Guide API and integration testing for our serverless backend on AWS

• Partner with engineers on testing our headless, React-based storefront and web applications

• Drive accessibility testing against WCAG 2.2 AA across web and mobile

• Step in on complex or high-risk testing and release validation as needed

Qualifications

• 7–10 years of experience in Quality Assurance or Software Testing within a web, mobile, or digital product environment

• 2+ years of experience leading, managing, or formally mentoring QA engineers

• Demonstrated experience defining QA strategy and maturing QA processes

• Strong technical background, with proficiency in TypeScript and the ability to read, review, and write code alongside engineers

• Hands-on experience with test automation using Playwright and TypeScript, or similar

• Working knowledge of React and how modern web applications are built, rendered, and deployed

• Hands-on experience testing headless or composable eCommerce architectures (experience limited to Liquid theme-based storefronts is not a substitute)

• Basic understanding of AWS and serverless, microservices-based architectures

• Solid understanding of manual testing methodologies and test case design

• Experience writing and executing API tests, including REST and GraphQL

• Experience with test management platforms and bug tracking tools

• Experience with accessibility testing against WCAG 2.2 AA

• Experience using AI tools to accelerate test development and QA workflows

• Excellent communication skills, with the ability to influence engineering, product, and design leaders

Nice to Have

• Experience building or maturing a QA function at a high-growth company

• Experience testing Shopify-powered eCommerce experiences

• Experience testing React Native applications and with mobile automation frameworks such as Maestro, Detox, or Appium

• Experience testing gamified product features such as streaks, progression systems, or reward logic

• Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

Why Join the company?

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.

• Work in a supportive, creative environment where your ideas and growth are valued.

• Enjoy the company benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all the company products!

• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Comfort is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.