QA Analyst (8-month hourly contract)

Who We Are

For over 25 years, we have been dedicated to assisting organizations in delivering critical communications with precision, security, and efficiency through innovative technology, omnichannel communication, and a steadfast commitment to excellence. Serving more than 1,500 clients across a variety of industries, we develop communication solutions that empower businesses to progress.

What truly distinguishes us is our people. We are cultivating a culture that fosters growth, encourages contribution, and enables you to make a significant impact. Here, you are empowered to introduce new ideas, tackle meaningful challenges, and help shape the future of how organizations engage with their customers.

If you are seeking to elevate your career and join a team that is pioneering tech-enabled solutions, we would be delighted to meet you.

The company's Next QA Analyst (Remote – ON)

The Software Quality Engineer is responsible for ensuring the quality, reliability, and performance of software applications through manual and automated testing. This role collaborates closely with Software Engineers, Product Managers, and other stakeholders to validate system functionality, identify defects, and improve overall product quality. The ideal candidate has experience with API testing, SQL data validation, Agile development methodologies, and modern QA practices, including AI-assisted testing tools.

This role can be performed remotely from  Ontario. Working hours will generally be aligned with the Eastern time zone.

Essential Duties and Responsibilities

• Develop and execute manual and automated test cases based on business and technical requirements.

• Perform functional, regression, integration, and system testing.

• Create and execute API tests using tools such as Postman and REST clients.

• Validate backend data integrity through SQL queries and database testing.

• Perform basic accessibility testing in alignment with WCAG standards.

• Identify, document, prioritize, and track defects through resolution.

• Verify bug fixes and conduct retesting to ensure successful remediation.

• Collaborate with Software Engineers and Product teams to clarify requirements and expected outcomes.

• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.

• Create and maintain test plans, test cases, and testing documentation.

• Support continuous improvement of QA processes, standards, and best practices.

• Leverage AI-assisted tools and prompt engineering techniques to improve testing efficiency and coverage.

• Contribute to test automation initiatives and quality engineering practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of education and relevant experience.

• Minimum of 1 years of software quality assurance or software testing experience.

• Experience performing manual and automated software testing.

• Strong understanding of software testing methodologies and best practices.

• Experience with API testing tools such as Postman.

• Working knowledge of SQL for data validation and backend testing.

• Familiarity with version control systems, including Git.

• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.

Preferred Qualifications

• Experience with test automation frameworks and tools.

• Experience with test management and defect tracking platforms.

• Familiarity with accessibility standards and WCAG testing.

• Experience using AI-assisted testing tools, prompt engineering, or AI agents for quality assurance activities.

Why the company?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards : Love working at the company? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in the company! Due to the volume of applications we receive, only selected candidates will be contacted.

Website -  [link for members]

Be aware of suspicious recruitment activity during your job search. The company will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with the company Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from a [link for members] email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.