Property Operations Coordinator

Property Operations Coordinator

Property Management | Operations | Self-Storage | Project Coordination | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.

This is a dynamic operations role where you’ll help keep property management workflows organized while supporting one of the company’s self-storage facilities using Easy Storage Solutions . You’ll also assist with administrative coordination, reporting, documentation, and process optimization across the business.

If you’re detail-oriented, customer-focused, and enjoy building efficient systems while keeping multiple priorities moving forward, this role is an excellent opportunity.

What You’ll Own

Executive & Administrative Support

• Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.

• Track deadlines, recurring responsibilities, project milestones, and outstanding action items.

• Organize documents, reports, spreadsheets, emails, checklists, and internal communications.

• Maintain accurate records across company systems.

• Assist with administrative updates and record management within AppFolio.

Project Coordination & Process Improvement

• Manage assigned projects from planning through completion.

• Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.

• Identify process gaps, bottlenecks, and opportunities for operational improvement.

• Recommend solutions that improve efficiency and organizational consistency.

• Monitor project timelines and ensure deliverables stay on schedule.

Customer & Stakeholder Communication

• Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.

• Follow up on outstanding items to keep projects and operational tasks moving.

• Deliver exceptional customer service through phone, email, and written communication.

• Coordinate with local teams when on-site support is required.

Self-Storage Operations

• Manage daily operations using Easy Storage Solutions .

• Respond to customer inquiries via phone, email, and text.

• Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.

• Resolve billing questions, gate access issues, and customer account concerns.

• Monitor delinquent accounts and issue reminders in accordance with company policies.

• Maintain detailed customer records and communication history.

• Prepare operational reports covering occupancy, lead activity, delinquency, and performance.

• Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Requirements

Must-Have Qualifications

Experience

• Experience in business operations, administration, project coordination, property management, leasing, or customer service.

• Strong professional customer service experience.

• Experience supporting multiple projects and priorities simultaneously.

• Strong phone communication and customer-facing experience.

Technical Skills

• Proficiency with Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).

• Excellent written and verbal English communication skills.

• Strong organizational, documentation, and time management abilities.

• Typing speed of 60+ WPM .

• Ability to work independently in a remote environment.

• Reliable internet connection and professional home office setup.

Nice-to-Have

• Experience in property management, self-storage, leasing, or operations environments.

• Experience using AppFolio .

• Experience using Easy Storage Solutions .

• Experience creating SOPs, workflows, templates, and operational documentation.

• Experience coordinating cross-functional projects.

• Familiarity with occupancy reporting, collections, customer account management, and operational reporting.

What Makes You a Strong Fit

• Highly organized with exceptional attention to detail.

• Proactive and able to identify issues before they become problems.

• Process-oriented with a passion for improving workflows.

• Comfortable managing multiple priorities independently.

• Strong customer service mindset with excellent communication skills.

• Reliable, accountable, and consistent with follow-through.

What a Typical Day Looks Like

• Track projects, deadlines, and follow-ups for the Director of Property Management.

• Organize operational records, documentation, and reports.

• Respond to customer inquiries and support daily self-storage operations.

• Process reservations, rentals, move-ins, move-outs, and account updates.

• Coordinate with vendors, customers, and internal teams to resolve issues.

• Build and improve SOPs, workflows, and operational systems.

• Monitor occupancy, delinquency, collections, and performance metrics.

• Prepare operational updates and reports for leadership.

In short: You are responsible for keeping property operations organized, projects moving forward, customers supported, and business systems running efficiently.

Key Metrics for Success (KPIs)

• Timely completion of administrative and project-related tasks.

• Accuracy and organization of operational records.

• Customer response times and satisfaction.

• Completion and implementation of SOPs and process improvements.

• Resolution of customer issues and operational bottlenecks.

• Accuracy of reporting and documentation.

• Effective management of occupancy, rentals, collections, and account updates.

Why Join Us?

• Fully remote opportunity aligned with U.S. business hours.

• High-impact role supporting property management operations and business growth.

• Opportunity to improve systems, processes, and operational efficiency.

• Collaborative, fast-paced work env