Property Claims Vendor Coordinator (Remote)

POSITION SUMMARY

The Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding/offboarding. This role handles vendor assessment, recommendations and the vendor contract process; oversees daily vendor operations; identifies training needs; and collaborates with the Claims Vendor Supervisor.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Perform vendor onboarding process from evaluation, through contract execution and final activation.

• Develop and maintain standard metrics for vendor performance, invoice review, and fee schedule contracts.

• Oversee the day-to-day operations of all vendors supporting the claims department.

• Proactively request, maintain, and document compliance certificates for Independent Adjusters.

• Monitor catastrophe and storm surge activity to ensure adequate independent adjuster coverage and collaborate with other departments when a State of Emergency (SOE) is declared.

• Maintain strategic relationships with vendors to service immediate and emerging needs.

• Partner with Claims Quality Assurance to review regular audits of vendors – identify trends and areas for improvement.

• Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors.

• Collaborate with the Training Department to identify and recommend appropriate training sessions for Independent Adjusters.

• Adhere to Federal and State laws and regulations.

• Any other duties needed to help fulfill the CA FAIR Plan Association’s Mission, abide by the CA FAIR Plan Association’s Values, and achieve the CA FAIR Plan Association’s Strategic Objectives.

• Must be available to work outside regular business hours and oversee projects during catastrophic events or States of Emergency.

KNOWLEDGE & SKILLS REQUIREMENTS

• Bachelor’s degree or equivalent

• 5+ years’ experience in property claims, including experience in large loss property claims.

• Ability to review contracts and execute the contract negotiation process.

• 3+ years’ experience collaborating with vendors and reviewing performance/quality of vendor work product.

• Exceptional analysis, writing and presenting skills.

• Fair Claims Settlement Practices Regulations & SIU Certification.

• Demonstrated communication skills, both verbal and writing skills.

• Proficient with Microsoft Office Suite of Products.