Professional Services Consultant

About the company

The company is the identity security platform that continuously controls what AI agents, humans and machines can do and for how long. It extends privileged access management from the point of access to the moment of action, using just-in-time authorization to reduce standing privilege across on-premises, multi-cloud and short-lived infrastructure, without adding friction for legitimate users. The company provides visibility across every identity type, scores the risk each one carries, and preserves the context behind access decisions, making them auditable and defensible. It supports both static and ephemeral access, letting teams apply Zero Standing Privilege where risk demands it without replacing existing infrastructure.

Professional Services Consultant Position Summary

The company is seeking an experienced Identity Management consultant to join their Professional Services Team. Applicants should be well versed in and have a passion for Identity Management, Cyber Security, Identity Security, and can facilitate fast-paced technology projects in global and complex environments. Our consultants must be detail oriented, proactive, and able to perform under pressure. If you are motivated by challenges, have a passion for excellence and are inspired by delivering solutions that work for our growing the company family, this role might just be the right fit for you.

As a key member of the customer facing professional Services team, consultants work closely with the sales teams to ensure customers are successful with the implementation of the company products. Consultants play an instrumental role in the overall success of the company and its customers. The consultant’s goal is to ensure our products are deployed leveraging best practices with minimal disruption to customer environments.

This is a remote position, with occasional travel to conferences and headquarters, that reports to a Professional Services Delivery Manager.

What You'll Do:

• Lead customers through software implementation solutions by leveraging the company’s delivery methodology.

• Maintain utilization targets and complete project deliverables.

• Configure and customize the company product solutions in line with customer Privilege Identity and Privilege Access requirements.

• Become the subject matter expert of the company software product line.

• Build and maintain client relationships and become a trusted advisor.

• Collaborate with integration team members to help scope, gather appropriate requirements, design, and implement Privilege Identity and Privilege Access solutions leveraging the company products.

• Work efficiently with internal cross functional teams.

• Produce deliverables such as architectural and configuration plans, extensible scripts, and documentation from the resulting environment.

• Work independently by prioritizing and aligning work with organizational goals to achieve customer success.

• Be a team player for the professional services organization by collaborating and taking direction from the Solutions Architect Leads and Professional Services Managers.

• Be able to interact directly with technical contacts and all levels of management including executives (CTO, CIO, CISO, etc.) on client accounts.

What You'll Bring

• Bachelor’s degree in Computer Science, Electronic or Computer Engineering, or similar area of specialty or comparable field experience.

• Proven experience in a technical delivery consulting role.

• Windows Server, Active Directory Administration, and UNIX/Linux Administration experience.

• Experience with the configuration and administration of Cloud providers: AWS, GCP, Azure.

• Working knowledge of the administration of MFA providers/technology like Azure MFA, RSA/SecureID, Ping, OATH, OTPs.

• A strong understanding of software, computer, network infrastructure, security fundamentals and best practices as it pertains to Privilege Access Management (PAM).

• Great organizational or technical project management skills.

• Self-starter mindset with an ongoing desire to stay current with software market and latest technologies.

• The ability to thrive in a team-oriented environment.

• Administrative experience with the company products, such as Secret Server or Privilege Manager; Server Suite or Privilege Access Service is a plus.

• Experience with the administration of PAM tools like CyberArk, Beyond Trust, HashiCorp, Okta is a plus.

• Windows Workstation endpoint management and administration experience is a plus.

• Scripting skills and working knowledge of PowerShell is a plus.

• MS SQL or PostgreSQL experience is a plus.

• RabbitMQ experience is a plus.

Why work at the company?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At the company, our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

The company is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.