Professional Learning Lead, Operations

The company, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking a Professional Learning Lead, Operations to manage and motivate a small team of coordinators and lead team-wide operations.  #LI-EM1

In this role, you will oversee the daily operations of the Professional Learning Group, including scheduling professional development, managing and maintaining team-wide systems and processes, approving and booking travel, and providing logistical support for internal meetings and events. You will work cross-functionally to manage and evaluate systems and processes within the PLG team.

We are seeking a highly organized and process-driven leader who excels in customer support and effective communication. You are the kind of leader who can support and motivate a team and is also willing to jump in and do the work when needed.

WHAT YOU'LL BE DOING

• Manage, support, and develop a team of coordinators, ensuring the team provides excellent customer service

• Develop and maintain scalable, efficient systems to support team operations

• Regularly evaluate and identify gaps in existing processes and escalate to senior leadership

• Maintain oversight of professional development scheduling across seven regions

• Work closely with internal teams to evaluate and develop Salesforce reports and dashboards to drive team efficiency

• Oversee all aspects of the travel approval process for the professional learning team

• Maintain high standards of quality for your team’s work

• Provide logistical support for internal events and meetings

WHAT WE'RE LOOKING FOR

• BA/BS degree

• 5+ years working in operational roles

• Previous management experience strongly preferred

• A positive, upbeat leader who thrives in a fast-paced environment

• A self-starter with the ability to plan and build timelines, prioritize tasks, and act resourcefully to resolve problems

• Organized, methodical, and detail-oriented; ability to effectively manage multiple projects and tasks concurrently, from start to finish

• An exceptional verbal and written communicator who can work well with a wide range of people

• A thoughtful and creative problem solver who aligns their work with the company’s mission and priorities

• Proficient with Google Suite

• Experience with Salesforce a plus

ABOUT the company

The company is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses the company.com

• Rosetta Stone provides an immersive learning experience for 25 languages

• Wyzant is the nation's largest community of tutors, covering 300+ subjects

• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at the company that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At the company, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. The company is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.