Product Support Specialist
Company shown to members 🔒 · Remote · Location not stated
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First recorded by Psst: 7 November 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 1+ years required
- Where you can live
- Location not stated
- Languages
- English
- Skills and tools
- saas, scheduling, technical support, live chat
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- Location not stated
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 1+ years required
- Employer publication date
- 4 November 2026
- First recorded by Psst
- 7 November 2026
- Last checked at the source
- 10 November 2026
About the job
The company is looking for a Product Support Specialist to provide front-line support to our live customers. Everyday, our customers run their auto repair shops on our software, and our Support team has the essential responsibility of answering their questions and ensuring their successful operations.
About the company
The company is the market-leading shop management SaaS provider in the underserved auto repair industry. The Shop Management System (SMS) provides an all-in-one, cloud-based auto repair management software that helps after-market auto shop owners focused on general repair to better understand, manage, and grow their business—from scheduling appointments to managing technicians and generating invoices to help save time and money.
In 2023, we announced our $30m Series B led by Advanced Venture Partners (AVP) and aren’t slowing down. Our mission is to change the auto repair industry one shop at a time, helping shop owners get home to their families earlier and helping them build long-lasting healthy businesses to pass on to future generations. We will be the de facto choice for all shop owners looking to grow and improve their businesses with your help!
As a Product Support Specialist, you will
- Deliver best-in-class front-line support to our customers via live chat and calls
- Ensure timely responses and resolutions on all customer enquiries
- Escalate bugs and feature requests to the Product and Engineering teams as appropriate
- Troubleshoot and properly action customer enquiries
- Be an ambassador for the company and cultivate strong customer relationships
NOTE: You will be required to work during North American work days & hours.
To be successful in this role, you will need
- Excellent written English communication skills
- Strong academics from a top undergraduate program
- 1 - 3 years experience in technical support at a relevant technology company
- Proven track record of past success and role progression
- A knack for understanding and solving technical issues
- Ability to multitask and prioritize between competing tasks
- A passion for helping customers
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