Product Support Engineer
Company shown to members 🔒 · Remote · US only
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First recorded by Psst: 12 October 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
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The 20-second read
- Experience
- 3+ years required
- Where you can live
- US only
- Skills and tools
- documentation, troubleshooting, technical support, ticketing, knowledge base
- Job type
- Full-time
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Job details
- Where you can work
- United States
- Employment type
- Full-time
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 3 February 2026
- First recorded by Psst
- 12 October 2026
- Last checked at the source
- 10 November 2026
About the job
We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.
Key Responsibilities
- Provide technical support and troubleshooting assistance to clients using our POS solutions.
- Diagnose software, hardware, and network issues, working towards timely resolutions.
- Act as a liaison between clients and the development team to communicate technical issues and feature requests.
- Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.
- Assist in testing and validation of software updates, ensuring compatibility and performance.
- Monitor system performance and provide recommendations for optimizations and enhancements.
- Train clients and internal teams on new product features and best practices.
- Collaborate with cross-functional teams to improve product usability and overall customer experience.
- Stay current with emerging technologies and industry trends to continuously improve support services.
Qualifications & Requirements
- 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.
- Strong understanding of POS systems, payment processing, and network configurations.
- Proficiency in troubleshooting software and hardware issues, including databases and APIs.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with ticketing systems and remote troubleshooting tools.
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