Product Manager — Future Contract Opportunities

The company is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in New York, Charlotte, Atlanta, London, Bengaluru, Japan and remote] work with a wide range of organizations in many industries, including Healthcare, Financial Services, Retail, Automotive, Aviation, and Professional Services.

The company is part of the company, a digital product engineering company. The company integrates experience design and complex engineering to help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. The company is a Hitachi Group Company.

About This Opportunity

This is a proactive posting to help us build our network of talented contractors for anticipated project needs later this year. While we don’t have an active project for this role today, we expect opportunities to arise as our client and project needs evolve.

By applying, you’ll be considered for future contract and project-based opportunities that align with your skills, experience, and areas of expertise. Our Talent team will review your background and keep your information on hand, and we’ll reach out directly if an upcoming project looks like a strong match.

Because these opportunities are project-based, timing, scope, duration, and hours may vary depending on the specific engagement. For this type of work, we typically anticipate hourly rates in the range of $84-$127/hour , depending on the project scope, required expertise, and experience level. Specific project details and the applicable rate will be discussed with you when we connect about a potential opportunity.

About Our Team

Our Product Management team leads cross-functional teams in driving innovative digital solutions that meet user needs and drive business value for our clients. You possess a unique blend of problem-solving skills, business acumen, big-picture vision, and drive to deliver results.

You will showcase the ability to foster creativity, drive innovation, and manage customer engagement. You will guide clients on redefining their customer experience by leveraging research, analytics, and industry-specific insights to transform their end-to-end digital strategy.

The Product Managers role comprises three primary functions

• Client Consultant - Primary point of contact and trusted advisor to C-suite / CXO-level clients. Responsible for influencing and delivering the vision and business case of solutions to the client. Must be able to collaborate with clients to set priority for design and development.

• Product Manager - Inspire and lead a talented team of designers, developers, QA, and other product strategists. Must be able to break down complex problems to identify project needs, communicate those needs to the internal team, and manage the execution of the project to ensure the solution is delivered.

• Project Coordinator - Manage client communications and day-to-day interactions from project planning through execution. Must be able to coordinate development efforts, communicate status, and instill a sense of progress.

Responsibilities

• Consult with clients to understand and convey strategic business objectives

• Manage multiple projects from start to finish in collaboration with internal and external stakeholders

• Influence stakeholders and help guide conversations to desired outcomes

• Evaluate end-users’ needs through interviews and ethnography

• Translate business and user needs into user flows, feature maps, user stories, etc.

• Design, coordinate, and facilitate workshops including design thinking, empathy building, and ideation

• Develop omni-channel Journey Maps, Experience Maps, and Service Blueprints to create an understanding of customer experiences

• Partner with designers and developers to create testable concepts to validate hypotheses and solve for high-impact opportunities or optimize existing experiences

• Lead the project team to deliver solutions that meet business requirements and delight users

• Manage multiple projects from start to finish in collaboration with internal and external stakeholders

• Partner with the Business Development team to craft proposal responses and contribute to scoping work

• Influence stakeholders and help guide conversations to desired outcomes

• Collaborate with developers to determine feasibility of requirements and prioritize recommendations to facilitate decision-making.

Qualifications

• Relevant consulting, digital agency, or industry experience in user experience, digital strategy, or product management

• Understands and has knowledge in UX/UI best practices

• Experience leading and collaborating with cross-functional teams of designers and engineers

• Thorough understanding of Agile principles, client relationship management, and software development methodologies

• Ability to juggle multiple assignments while utilizing excellent prioritization skills

• Ability to quickly grasp and solve complex business problems

• Excellent oral and written communication skills, including presentation and workshop facilitation

• Strong business acumen, technical aptitude, and executive voice

• Excellent planning and organizational skills with the ability to prioritize and negotiate

• Ability to quickly learn and adapt to new projects with minimal supervision

Preferred Qualifications

• Demonstrated ability leading an effective Agile team

• Working knowledge of user experience journey maps

• Experience leading and facilitating user interviews

• Knowledge and understanding of software development life cycle (SDLC)

• Experience creating and refining user stories for software development

• Understanding emerging business trends and how to outperform specific industry’s competition.

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