Product Manager

The company empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.

The company is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit [link for members]

Location : Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.

Role Scope

The company is looking for a Product Manager to own strategy, roadmap, and delivery outcomes across our clinical and business applications portfolio — including EHR, CRM, Call Platform, Risk Suspecting, and ancillary clinical applications.

This role would be accountable for knowing the problem space deeply, deciding what gets built and in what order, and proving that what shipped actually worked. You'll run discovery with clinical, growth, and operational stakeholders, define clear requirements and success metrics, prioritize a backlog against a real prioritization framework, and partner with technical and vendor teams to deliver against it. You'll work closely with Platform, Clinical, Operations, and Growth leaders — not just to gather requirements, but to shape what the roadmap should be, defend trade-offs with data, and drive adoption once features ship.

Primary Areas of Responsibility

• Own and evolve the product roadmap across the clinical and business applications portfolio, using a structured prioritization framework to balance strategic bets against operational demand
• Lead product discovery — engaging clinical and business stakeholders and end users directly to surface real workflow pain points, not just intake tickets — and translate findings into clear problem statements
• Write product requirements, user stories, and acceptance criteria; partner with technical and vendor delivery teams (Epic/OCHIN, Salesforce, TalkDesk, and others) to scope, sequence, and de-risk delivery
• Maintain the product backlog end to end, balancing new capabilities, enhancements, and technical debt
• Work with business stakeholders to define success metrics and KPIs for each initiative, track adoption and outcomes post-launch, and use that data to inform the next iteration of the roadmap
• Partner with PACE Center Leadership, the Office of the CMO, Population the company, Practice Operations, Finance, Strategy, Growth, and the company Plan Operations to align product direction with business strategy
• Partner with Operations leadership to drive adoption of new rollouts — closing training gaps through documentation, demos, and change management
• Coordinate with multiple vendors, escalating to leadership when vendor needs to be held accountable to scope, documentation, and delivery timelines
• Facilitate stakeholder and steering meetings, and represent the voice of the product to senior leadership
• Operate with a high degree of ownership and autonomy, exercising sound independent judgment to identify issues, evaluate options, make recommendations, and drive matters to resolution

Qualifications

• Aligns with our purpose and our values, and is excited about living those out in daily practice
• 3+ years as a Product Manager or Product Owner, ideally in healthcare, the company tech, or another complex, highly regulated operational environment
• Demonstrated ability to run discovery, write clear requirements/user stories, and prioritize a backlog using a defined framework rather than by loudest voice
• Comfort using success metrics and relevant data to make and defend prioritization calls for review/sign-off
• Excellent communication skills and ability to facilitate cross-departmental meetings, including senior leadership as well as line-level staff
• Strong documentation skills, especially product requirement docs, roadmap artifacts, and PowerPoint/board-ready materials
• Proficiency with MS Office suite, backlog/roadmap tooling, and visualization tools

Nice to Have

• Experience with Salesforce, TalkDesk, and/or Epic
• Formal product management training or certification (e.g., CSPO, Pragmatic Institute)
• Experience with Agile methodology, including working as or with a SCRUM team
• Experience with healthcare interoperability standards (e.g., FHIR) or EHR data models
• PACE experience

Compensation

The anticipated base salary range for this position is  $148,000 – $170,000  for candidates located in  San Francisco, New York City, or Seattle , and  $135,000 – $153,000  for candidates located elsewhere. This position is also eligible for a target annual bonus of 10% of the base salary and may be eligible for additional incentive compensation, as applicable.

The final compensation offered will be determined based on factors including, but not limited to, the candidate's qualifications, skills, experience, education, certifications, geographical location, and business needs.

In addition, this position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave, short- and long-term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan that includes a match; paid time off; and company paid holidays.

Because this is a remote position, employment will be governed by the laws applicable to the employee’s work location, and applicable legal requirements will be followed.

Vaccination Policy, including COVID-19

To help maintain a safe environment for our participants and team members, the company maintains vaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza, team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

The company will consider requests for reasonable accommodation based on an applicant's disability, medical condition, or sincerely held religious belief, practice, or observance in accordance with applicable law.

As a condition of employment, team members are expected to comply with all applicable infection control protocols, personal protective equipment (PPE) requirements, and vaccination requirements associated with their role and work location, and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

The company is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions at the company are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive the company decision-making, or any other characteristic protected by applicable federal, state, or local law.

The company is committed to the full inclusion of all qualified individuals. Consistent with applicable law, we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation.

If you require a reasonable accommodation to participate in the application or interview process, perform the essential functions of a position, or receive other employment benefits and privileges, please contact us at  [link for members] .

We encourage individuals from all backgrounds to apply, even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

The company participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work, the company will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken, including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completed the Form I-9 and to the extent permitted by applicable law.

The company complies with all federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

The company is committed to protecting job seekers from recruitment scams. Please ensure that you submit applications only through the company's official careers website or authorized job boards.

Official communications from the company recruiters and team members will come from email addresses ending in @habitathealth.com. The company will never ask applicants to pay fees, purchase equipment, or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming to represent the company, we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitment scam or fraudulent job posting, please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at reportfraud.ftc.gov.