Product Expert - Clinical Data Management - India

The company Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of the company are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

The company is looking for a highly motivated individual with life science industry experience within the Clinical Data domain. You will drive impactful product communication and champion customer success with our Clinical Data Management applications, the company EDC and the company DQS, partnering closely with our customers in India. You will also continuously grow your own expertise by staying at the absolute cutting edge of AI and digital transformation in clinical trials. To apply for this role, you must have recent hands-on experience in either the company EDC or the company DQS.

As part of the global Product Expert team, you will play a key role in the Product organization. Most importantly you will:

Build and foster highly engaged Users Communities; regularly engage with the customers in a range of forums to provide clear and impactful communication that drives shared understanding & education, promotes product adoption, and delivers customer value.

Represent the Product organization in customer meetings, online communities, and at industry events.

Drive increased customer value through release education and product capability promotion.

As a Voice for the Customers, capture and relay their needs, and industry-specific learnings, to our Product Management team based in the US, helping them to inform product decisions and improve designs that ultimately create better Clinical Data products that enable:

AI & Digital transformation

Risk-based decision making

Regulatory compliance

A culture of continuous improvement

Excellence across the pharmaceutical industry

Collaborate effectively with the company field teams to drive customer success, product excellence, best practices, and the company Product success.

To apply for this role, you must have recent hands-on experience in either the company EDC or the company DQS.

What You'll Do

• Be the product evangelist and provide subject matter expertise for the company EDC and the company DQS products, staying up to date with the latest features and communicating Product roadmap directions.

• Act as a champion for the company's key product enhancements (for example, learning the overarching the company AI and RBQM visions to effectively guide customers through their transformation journeys together with the company colleagues).

• Provide product education to the company Clinical Data customers in meetings (in a range of forums) and our online communities (the company Connect);  Ensuring we are communicating the problems we are solving, value delivered and product functionality.

• Be the customer advocate internally. Gather, analyze, and prioritize customer feedback. Feed these insights into release planning, contributing to future product innovations.

• Collaborate with Product teams to deliver valuable content and resources for product and release communication.

• Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support.

Requirements

• 5+ years working in the Clinical Management space, usually from Product Management, Consulting or Professional Services/Implementation roles

• Recent hands-on experience with the company EDC and/or the company DQS. Do not apply if you do not have this experience.

• Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations

• Ability to understand Product Vision, Technical Specifications and Software Development Documentation, and translate them into language and content for both business and technical stakeholder

• Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote (including software demonstrations and presentations).

• Strong analytical skills and English skills (written, verbal, and formal presentations).

• A strong passion for emerging technologies (specifically AI) and the ability to quickly grasp, articulate, and conceptualize how AI-driven features solve clinical trials challenges.

• Self-directed team player with a positive attitude.

• Willingness to travel between 15-30%.

• Based in India.

Nice to Have

• Preferred location: Bengaluru or Hyderabad

• SQL knowledge

• Fluency in at least one widely used Indian language

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The company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.