Product Design Manager

The company is the all-in-one communication and engagement platform for healthcare practices. Our tools elevate the patient experience and streamline operations, so practice teams can focus on what matters most: patient care. Because healthcare staff rely on the company every second of their workday, our products demand exceptional craft, speed, and reliability.

We hire people who love people. We’re building an inclusive culture where unique perspectives are celebrated, helping us solve bigger problems and deliver better work together.

ABOUT THE ROLE AND TEAM

As a Product Design Manager at the company, you will guide and mentor a team of product designers while operating as an equal strategic partner alongside Product and Engineering collaborators.

We look for managers who drive team excellence by growing designers into influential thought partners, while thoughtfully shaping experience vision, advocating for validated user needs, and driving overall product direction. You will serve as the bridge that unites design, product, and engineering to build cohesive, human-centred experiences, giving your team the room to ship the most meaningful work of their careers.

We operate as a lean, agile team—which means high visibility, broad ownership, and room for significant organizational impact. We are looking for someone who stays curious, cares deeply, and is energized by the opportunity to shape both our product and our design culture as we scale.

• Location: Remote, U.S.

• Reports to: Director of Product Design

WHAT YOU WILL OWN

• Strategic & execution partnership: Operate as an equal strategic partner with Product and Engineering in your area to identify, shape, and prioritize product strategy and roadmaps.

• Experience vision: Lead experience vision and advocacy for your product areas with your team, bringing a cohesive point of view that shapes product direction and drives design-led transformation.

• Cross-boundary opportunities: Proactively identify strategic UX opportunities that span your areas and across the product, looking beyond your scope to notice opportunities for holistic solutions across the company’s platform.

• Team enablement: Position designers to operate upstream by coaching them to champion user needs, direct with vision, and shape priorities—not just react to requirements.

• Design quality and direction: Direct design reviews focusing on both craft quality and strategic direction, ensuring the team creates high-quality output aligned with experience vision and quality standards.

• People development: Inspire, motivate, and support designers across experience levels to do the best work of their careers, helping them grow their craft, judgment, and impact across the company. Ensure alignment of employee motivations and performance with organizational outcomes through performance management.

• Hiring and retention: Hire world-class designers and create conditions for team success, building a team capable of strategic partnership.

• Strategic research: Identify strategic user research initiatives that span multiple groups and organize research efforts that validate opportunities and re-examine assumptions.

• Domain expertise: Understand technology and features of areas you manage and have working knowledge of the end-to-end the company platform, maintaining credibility to drive strategic discussions.

WHAT YOU WILL NEED TO ACCOMPLISH THE JOB

The minimum qualifications for the role - education, experience, certifications, skills.

• 2+ years of formal design management experience OR 4+ years of equivalent team leadership as a Lead Individual Contributor (e.g., leading cross-functional initiatives, guiding design strategy, mentoring peers and developing design talent) in a complex product environment.

• 5+ years of hands-on product design experience at a product-led software company.

• Cross-Functional Partnership: Demonstrated track record of co-leading product strategy alongside Engineering, Product Management, and Data teams.

• Systems & Strategy: Mastery in driving adaptable UX strategies that meet users where they are, translating complex data workflows and user insights into flexible, scalable, and intuitive design systems.

• Remote Leadership: A clear, empathetic philosophy on guiding and inspiring distributed design teams across time zones.

• Adaptability: Comfort navigating ambiguity, shifting priorities, and emerging technologies (like AI/LLM tools) to improve product outcomes.

WHAT WILL MAKE US LOVE YOU

• Customer Empathy: You care deeply about the day-to-day reality of healthcare practices and design around their true workflows, not just feature requests.

• Clarity in Ambiguity: You naturally turn messy problems into clear paths forward without waiting for permission.

• Systemic Vision: You look across product surfaces to find patterns, simplify complexity, and build solutions that scale smoothly.

• Bar Raiser: You mentor generously, give constructive feedback, and inspire the broader team to raise their standards.

• Relationship Builder: You build high-trust partnerships with Product and Engineering, challenging assumptions constructively while bringing everyone along.

Join Us!

At the company, we look for leaders with passion, grit, and empathy. We encourage you to apply even if your background doesn't check every single box on this list. Your craft, curiosity, and drive will set you apart, especially if your career journey has taken unique twists and turns. We welcome diverse perspectives, authentic voices, and people who think rigorously while keeping human needs at the heart of everything they build.

One award is an accomplishment. This many is a trend! [link for members]

Employment with the company is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

At the company, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

The company is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

Beware of recruitment fraud. All official correspondence will occur through the company branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.