Practice Growth Specialist

About the company

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use the company for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on the company to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

The Opportunity

Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize the company within their workflows

What you'll do

Convert new practitioner sign-ups into ordering accounts and take them from first order to a consistent ordering rhythm.

Sell additional product lines, such as Labs and storefront, into existing accounts.

Hit monthly and quarterly targets for new ordering accounts and cross-sell.

Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.

Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.

Guide practitioners through acquisition, adoption, and optimization stages by aligning the company capabilities to their workflows and goals.

Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.

Support practitioners in progressing from initial use to consistent and effective execution.

Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.

Document all practitioner interactions, activities, and follow-ups in CRM systems.

Identify risks to adoption or engagement and take action to address them or escalate when needed.

Gather and relay practitioner feedback, insights, and product-related observations to internal teams.

Develop a strong working knowledge of the company’s product offerings, including supplements, diagnostics, wholesale, and integrations.

Build and maintain trusted relationships with practitioners to support long-term engagement and retention.

What you bring

Required

2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.

Strong communication, relationship management, and problem-solving skills.

Experience conducting customer calls, trainings, or presentations.

Ability to manage a book of business and prioritize work across multiple accounts.

Experience using CRM systems such as Salesforce or similar tools.

Ability to learn and apply product knowledge across multiple offerings.

Bonus if you have

Experience in healthcare, wellness, or digital health environments.

Familiarity with practitioner workflows or clinical operations.

Experience working to sales targets or quota.

What we can offer you

Remote-first flexibility to work where you work best, with Ottawa, Toronto, or Calgary preferred for this role.

Flexible PTO and competitive pay, because work-life balance matters

RRSP/401k match and competitive compensation packages to invest in your future

Premium benefits package with customizable coverage, paramedical services, and an HSA.

The company discounts to save on high-quality wellness products

Continuous learning opportunities to grow your skills and career

Compensation range

The salary range for this role is between $60,000 and $75,000 (CAD). The company shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only. The range shown reflects base salary only. Additional incentives, perks, and benefits may be available as part of the company’s total rewards package.

Final compensation depends on experience, skills, and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why the company

Great work happens when people feel supported, trusted, and inspired. At the company, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

What to Know Before You Apply

We’re grateful for the interest in joining the company. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

The company is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [link for members]

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More

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The company on LinkedIn