Pharmacy Technician Supervisor - Prior Authorization

Hi, we're the company. We're hiring a Pharmacy Technician Supervisor - Prior Authorization to join our Pharmacy Utilization Management team.

The company is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started the company in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Pharmacy Technician Supervisor - Prior Authorization leads the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. Serving as a frontline leader and subject matter expert, this role will mentor staff, optimize operational workflows, and resolve operational escalations. The Pharmacy Technician Supervisor will foster a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance.

You will report into the Manager, Pharmacy Utilization Management.

Work Location: This is a remote position, open to candidates who reside in: Alabama; Arizona; Arkansas; Colorado; Connecticut; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Missouri; Nevada; New Hampshire; New Jersey; New Mexico; North Carolina; Ohio; Oregon; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Vermont; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency: The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $56,304.00 - $73,899.00 per year. The base pay for this role in all other locations is: $50,673.60 - $66,509.10 per year. You are also eligible for employee benefits, participation in the company's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.

• Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.

• Be the resource for complex intake issues, escalated provider inquiries, and system glitches.

• Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.

• Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.

• Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.

• Compliance with all applicable laws and regulations.

• Other duties as assigned.

Requirements

• Active, unrestricted Pharmacy Technician certification (CPhT)

• High school diploma or equivalent

• 4+ years of work experience in a pharmacy related field

• 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.

• 1+ years of people or project management experience.

Bonus points

• Bachelor's degree

• Experience managing a team of pharmacy technicians performing utilization management operations

• Experience developing and managing key performance indicators/metrics for an operational team

• Acute attention to detail, excellent written and verbal communication skills

This is an authentic the company job opportunity.

At the company, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: the company applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any the company applicant who requires reasonable accommodations during the application process should contact the company Benefits Team [link for members] to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy .