Peer Success Manager

About the company

The company is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, the company has experienced sustained double-digit growth and continues to expand its global footprint. Today, the company supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, the company was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At the company, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At the company, we don't just raise the bar. We build it.

We are looking for an enthusiastic team player with excellent communication skills to onboard our clients (partners) into our industry-specific peer group. As the program grows there is the opportunity for the Onboarding Manager to transition into the TruPeer Program Manager role as the cohort continues to grow in EMEA.

Firstly you will be respsonsible for onboarding new members into the TruPeer program. Your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Peer Success Manager.  Your goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Peer Success Manager.

The second element, after a period of training, will be as a Peer Success Manager, where you will independently moderate your own group of Pods. Initially, you will be required to shadow existing Program Managers to understand the program, and how it is delivered.

Job Description

• In the role of Onboarding Manager your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Program Manager.  The Onboarding Manager’s goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Program Manager.

Responsibilities

• Guide and present new partners through the one-on-one meetings to train on peer systems and processes

• Set appropriate expectations for partners regarding peer and what success looks like in our program

• Maintain knowledge and understanding of the program as it continues to scale

• Aid the Program Management team when necessary

• Travel to quarterly meetings and network with partners in addition to providing logistical assistance

• Moderating bi-monthly accountability meetings with “Pods”.

• Ensuring partners are prepared, attending, and actively participating in accountability and quarterly meetings.

Ideal Candidate

A TruPeer Program Manager is an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group. Having a background in teaching, coaching, and having worked in an MSP, are valuable attributes that are desirable in this role.

Additional information

The company provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.