Payment Posting Specialist

ABOUT US

The company builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: What is the company? [link for members]

We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: Announcing the company [link for members]

ABOUT OUR CULTURE

Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:

• Improving accessibility and quality of healthcare is something we live and breathe. Everyone on the company’s team cares deeply about helping clinicians and patients.

• We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.

ABOUT THE ROLE

We're looking for mission-driven medical billers who care about creating positive impact, love solving challenging problems, and will thrive in a fast-paced environment. This person will help focus on payment posting remits to our system.

WHAT YOU'LL DO

• Analyze EOBs and post manual payments

• Identify payers with payment posting issues

• Accurately correct payment posting errors

• Investigate claims with payment discrepancies, denials, missing payments, or processing issues

• Research payer portals to determine claim status, identify root causes of payment delays

• Contact commercial insurance carriers and government payers via phone to investigate delayed, pending, or unpaid claims

• Monitor payer trends and identify recurring issues impacting payment accuracy or turnaround times

• Document all payment-related activities and communications thoroughly and accurately

• Collaborate live with your team and cross-functional partners, including participating in Zoom meetings. The company has a camera-on policy and culture, so team members are expected to be on camera during live meetings.

WHAT WE’RE LOOKING FOR

• 2+ years experience with revenue cycle management and billing for commercial and Medicaid plans (especially in the autism space) with payment posting

• Ability to interpret EOBs, ERAs, claim statuses, and insurance payment information.

• Strong attention to detail and accuracy

• Excellent communication and problem-solving skills

• Ability to manage multiple tasks and prioritize effectively

• Experience working with all commercial and government payor portals

• Knowledge of the denials, and corrections

• This role requires strong organizational skills and the ability to handle sensitive information with confidentiality

The company is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location.

Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.