Payment Operations and Integrations Engineer
Company shown to members 🔒 · Remote · UK, Germany only
Apply free: 3 jobs are on us✨ Tailor my resume for this job🎤 Practise the interview question, free
✓ Straight from the company's own careers page. No middlemen, no “we'll send you a check for equipment”. How we check jobs
✓ Sent 100 applications and heard nothing? Make this one count: tailor your resume to this ad in one tap, free.
✨ Not sure this is the one? Get your remote job matches in 30 seconds →
First recorded by Psst: 9 November 2026. Your first 3 jobs are free to apply to (the first right away, 2 more with your email). After that, the company and the apply link are for Psst members, from $4.99 for 7 days.
Practise the first interview question for this job
If the company replies, the first call usually starts with a question like this. Vague answers are the easiest to reject. Write yours and get an AI score in under a minute.
The 20-second read
- Experience
- 3+ years required
- Where you can live
- UK, Germany only
- Languages
- English, Spanish, Portuguese
- Skills and tools
- zendesk, hubspot, sql, data analysis, rest api, crm
Read from the ad by Psst's rules. Check the full ad below before applying.
Job details
- Where you can work
- United Kingdom, Germany
- Employment type
- Not stated by the employer
- Advertised pay
- Not stated by the employer
- Experience
- 3+ years required
- Employer publication date
- 8 May 2026
- First recorded by Psst
- 9 November 2026
- Last checked at the source
- 10 November 2026
About the job
👋 About us
The company's mission is to eliminate geography as a barrier to economic opportunity.
The company’s stablecoin infrastructure enables businesses around the world to instantly settle cross-border transactions and access dollar-denominated products.
Our mission is to empower everyone, regardless of their location or circumstances, to access instant and stable liquidity. The company enables everyone from startups to enterprises to offer real-time settlement and dollar accounts to their customers, creating opportunities for people to participate in developed economies and build wealth.
We are a global team with a global product and a global mission. We bring experience from Visa, Nubank, Mercado Libre, Goldman Sachs, Upstart, Silicon Valley Bank, Intuit, and Goldfinch.
Our Backers
Our mission is backed by top-tier VCs, including Initialized, New Form, Better Tomorrow Ventures, QED, Abstract Ventures, Valor Capital, as well as the founders of Rappi, Remesa Online, Azimo, Anchorage, Compound, Portal Labs, and many more!
🎭 About the role
We’re a fast-growing fintech in the B2B cross-border payments space, and we need a Payment Operations and Integrations Engineer to ensure our customers have a seamless experience moving money globally.
In this client-facing role, you will own the end-to-end customer payment process and serve as the first line of defense when any payment issue or integration issue arises. You’ll deliver exceptional support by addressing customer inquiries promptly and effectively, and coordinating with internal teams across Finance, Product, Engineering, and Compliance to resolve complex issues or requests.
This role will report directly to the CTO.
What you’ll be doing (i.e. job duties)
- Be the first point of contact for all customer payment questions and issues across various communication channels
- Investigate and resolve payment problems end-to-end, owning each case until closure
- Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed
- Provide first-line engineering support to integrator teams hitting issues with our APIs — debug auth, validation, idempotency, webhook delivery; reproduce and escalate with clean repros
Utilize internal tooling (AI tools, SQL, dashboards) to investigate transactions, accounts, and ledger states
- Manage customer tickets and communications using tools such as Zendesk and/or HubSpot
- Keep customers informed with clear, proactive, timely updates on issues and resolutions
- Identify recurring issues and help improve internal processes and documentation
- Partner with internal teams on new payment features or launches
What we look for in you (i.e. job requirements)
- +3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or the company correspondent banks, or something similar
- Comfortable being client-facing and handling high-trust customer relationships
- Strong REST API debugging skills
- Working knowledge of databases and REST application architecture
- Strong problem-solving skills and attention to detail
- Ability to own issues independently and drive them to resolution
- Excellent written and verbal communication in Portuguese and English
- Organized, calm under pressure, and able to manage multiple requests
- Experience using CRM and support tools (Zendesk, HubSpot, or similar)
- Must have experience with AI tools such as OpenAI, Claude etc... as it relates to data analysis, data queries etc.
- Must be a cross-functional collaborator with low ego
Nice to haves
- Exposure to crypto, stablecoins, or modern payment rails
- Familiarity with KYB, KYC, AML, or compliance workflows
- Experience supporting global customers across time zones
- Advanced Spanish language or Portuguese skills
🤠 What we offer
- Competitive salary and equity compensation at a well-funded early-stage startup
- Fully remote first, with in-person international team offsites
- We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance
- We care about your goals — growth opportunities at the company, and a flexible budget for professional development
- Work-from-home stipend to optimize your setup
- Generous vacation policy and paid holidays
Apply free: 3 jobs are on us✨ Tailor my resume for this jobPrepare with the Apply kit
- Open 6 months
- No pay listed
A resume that gets past the first 6 seconds
Recruiters skim. The Psst resume coach fixes what makes them skip you, line by line, and one tap tailors it to the exact job you're applying to.
- 1Every line checkedWeak starts, clichés and AI-sounding phrases flagged, with a 3-question fix.
- 2Tailored to the jobSee which skills and tools from the ad your resume is missing. Try it free on one of your matches.
- 3Ready for remoteTime zone, tools and proof you work on your own, the things remote teams look for.
- 4Looks the partOne page, 6 designs, 8 colours and a matching cover letter, free to build. Premium downloads the PDF and Word files.
Example with made-up details. The score is the builder's own check, not an ATS rating or a promise of an interview.