Partner Marketing Manager

Join us in bringing joy to customer experience.  The company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are looking for a Partner Marketing Manager to join the company’s Partner Marketing organization, reporting to the Senior Manager, Partner Marketing. This is a remote role. This person will own the marketing component of joint go-to-market plans with a focus group of resellers and service provider partners — turning shared strategy into campaigns, events, and pipeline.

The Partner Marketing Manager designs and runs collaborative marketing with those partners, including co-marketing, demand generation campaigns, and partner-led events. They build strong relationships with partners and act as their voice inside the company. They work with internal teams to get toolkits, value propositions, and sales enablement playbooks into partners’ hands, amplify partner success and customer stories, and they are accountable for the partner-influenced pipeline those programs produce.

Key Responsibilities

Co-Marketing Programs

• Support joint go-to-market plans with partners — work with a focus group of resellers and service provider partners to agree on shared goals and support marketing deliverables from planning through execution.

• Design and run integrated co-branded demand generation campaigns with priority partners — including digital marketing, webinars, ABM, incentive programs, and partner-led events.

• Develop strong relationships with priority partners — build trust with their marketing and sales teams through regular contact and follow-through.

• Act as the voice of the partner inside the company — bring partner feedback and needs to internal teams and advocate for what helps partners succeed.

Pipeline & Revenue Impact

• Drive partner-influenced pipeline — set pipeline goals for each program before launch and manage to them.

• Manage Marketing Development Fund (MDF) planning and governance — oversee partner proposals, approvals, and performance tracking, and make sure MDF investments align to revenue objectives and deliver measurable ROI.

• Track and report on program performance — show what is producing pipeline and revenue, and adjust programs based on results.

Enablement & Content

• Create co-marketing assets and partner-ready campaigns —work cross-functionally to package messaging, content, and campaign kits partners can pick up and launch, and drive adoption of global campaigns and tools.

• Distribute partner-ready value propositions and sales enablement playbooks — provide practical guidance on when and how to bring the company into a conversation into partners’ hands.

• Amplify partner success and customer stories — work with internal teams to capture joint wins and put them to work in campaigns, events, and partner enablement.

Candidate Requirements and Experience

• 5+ years of experience in partner marketing, channel marketing, or B2B marketing, with significant time working with resellers, service providers, or other channel partners.

• Hands-on experience designing and running co-marketing and demand generation programs with partners.

• Experience planning and delivering partner-led events, from planning through post-event follow-up.

• Track record of owning pipeline goals and reporting on results; experience with partner-influenced pipeline is highly recommended.

• Experience managing Marketing Development Fund (MDF) or similar co-marketing budgets, including partner proposals, approvals, and ROI tracking.

• Experience working with cross-functional sales and marketing teams to get partner toolkits, value propositions, co-branded content, and sales enablement materials into partners’ hands.

• Familiarity with enterprise software, ideally CX or contact center technology, is highly recommended.

• Hands-on proficiency with modern AI tools and a clear point of view on how to apply them to marketing, content, and partner programs.

• Strong relationship-building, written, and verbal communication skills, including advocating for partner needs internally, with the ability to run several programs with several partners at once.

• Bachelor’s degree in marketing, business, or a related field, or equivalent experience. Comfortable working with partners and colleagues in a remote environment.

Work Location: This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.  For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

As part of our continued commitment to diversity, equity, and inclusion, the company supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes

• Health, dental, and vision coverage, beginning on the first day of employment. The company covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

• Generous employee stock purchase plan.

• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$65,100 — $181,400 USD

The company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  The company is an equal opportunity employer.

The company is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at [link for members] to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.

View our privacy policy, including our privacy notice to California residents here:  [link for members] .

Note: the company will never request that an applicant send money as a prerequisite for commencing employment with the company.