Operations Specialist I, Remote Assistance (Night Shift)

About the Team

The company Labs is an independent team within the company. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

This is an entry-level role designed for individuals beginning their career in remote operations or autonomous systems. As a Remote Assistance Operator I, you will support day-to-day remote assistance operations by monitoring autonomous robots, following established workflows, and escalating issues to shift leads when needed.

This role focuses on learning core tools, safety standards, and operational procedures while working closely with experienced operators and shift leads.

Shift

This is a night shift role and requires flexible availability, including evenings, weekends, and holidays. Typical hours are 4 PM to 12 AM CST, five days per week.

What You’ll Do

• Monitor autonomous robots using remote assistance tools and dashboards

• Follow step-by-step procedures to support standard operational scenarios

• Escalate technical or operational issues to shift leads or senior operators

• Accurately document observations, incidents, and actions taken

• Follow safety protocols and communication guidelines at all times

• Learn and adapt to new tools, workflows, and process updates

What You Bring

Required Qualifications

• Education: High School Diploma, GED, or local equivalent.

• Driver's License: Valid driver's license

• Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation.

• Technical Skills:

• Basic computer proficiency and comfort using web-based tools

• Problem-Solving & Critical Thinking:

• Strong attention to detail and ability to follow defined processes

• Safety & Public Interaction:

• Ability to remain calm and professional in live operational environments

• Work Environment:

• Willingness to work nights, weekends, and holidays

Preferred Qualifications

• Experience in operations, monitoring, customer support, or technical support

• Familiarity with Google Workspace or Slack

• Interest in technology, robotics, or operations

About the company

At the company, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

The company is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.