Onboarding Coordinator

A Little Bit About Us

We offer exceptional vacation homes across the country’s most celebrated ski towns and coastal retreats. Each property is carefully selected, locally managed, and held to an uncompromising standard of care. We live and work in the communities we serve, which means every stay comes with generous local knowledge, genuine hospitality, and the confidence that what you booked is exactly what you’ll find.

Benefits

We’re proud to offer a competitive benefits package designed to support our employees both at work and beyond. Benefits and eligibility may vary by position and are subject to change. Full plan details and terms will be provided during onboarding.

Health, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)& Holidays (non-exempt employees)

Paid Flexible Time Off & Holidays (exempt employees only)

Paid Sick Leave

Benefits are subject to the terms and conditions of the applicable plan documents, which govern in the event of any discrepancy. The Company reserves the right to modify, suspend, or terminate benefit plans and programs at any time.

About This Job

The Onboarding Coordinator is a clear communicator and avid learner that possesses strong organizational skills, an attention to detail, the ability to resolve issues with a sense of urgency and prioritize obligations and deadlines. They will be responsible for coordinating, executing, and actively managing the onboarding activities for a rotating list of properties from contract-signing through the home going live on our company website. The role we are hiring for is accountable for the maintenance of the wide array of workflows, systems, pipelines, and priorities related to preparing homes to go live online and accept reservations. During this process they will be the primary caretaker of the homeowner experience, ensuring a smooth and successful transition for properties joining our portfolio.

Compensation + Schedule

• $25 - $27 / HR + commission eligible less payroll deductions and all required withholdings

• Monday - Friday 9a - 5p EST schedule *must reside in Eastern Time Zone

• 30 - 40 hours weekly

• Weekends and holidays may be required

Essential Job Functions

• Oversee the entire onboarding process of a rotating portfolio of homes, from submission of signed contracts through going public on our company website; including collection of information from homeowner(s) and coordination of all steps required. This includes but are not limited to:

• Coordinate the cleaning, inspections, and photography for homes entering our portfolio

• Dispatching and communicating with third party vendors for additional services, such as photography, housekeeping, etc.

• Ensure accurate and timely permit applications with local jurisdictions (In person or online)

• Analyzing historical nightly rates for local markets

• Write accurate and complete property descriptions for listings

• Problem solving for different potential roadblocks to the onboarding process

• Maintain accurate and up-to-date notes within the CRM for each step within the onboarding process while meeting productivity goals

• Develop and maintain interdepartmental relationships with corporate and local staff to facilitate a seamless onboarding process for homeowners and internal stakeholders.

• Customize communication to include: local regulatory notices, prospective clients emails, team messages and requests, etc.

• Work with multiple internal teams, including marketing and Sales Operations, to increase efficiencies and drive a high-conversion sales process.

• Attend regular team calls/meetings, both with individual teams as well as cross-functional partners.

• Maintain general knowledge of company policies and procedures as well as any changes.

• Duties will include traveling to each new home to conduct all tasks associated with bringing a home live such as: inspections, staging, photography; etc.

• Support continuous improvement initiatives by analyzing program performance, identifying bottlenecks, and implementing process optimizations. Stay current with industry trends, best practices, and emerging technologies relevant to the function.

• Contribute to a collaborative work environment that promotes open communication, innovation, and employee engagement.

• Collaborate with cross-functional teams and stakeholders to align departmental goals with broader organizational strategy.

• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.

• College education is strongly preferred, though we recognize that great talent comes from many different paths.

• The ideal candidate will be a self-starter with exceptional organizational skills and attention to detail.

• Self-motivated and self-sufficient while having the confidence to seek guidance and direction as needed.

• Grounded in ethical business practices and find reward in supporting a strong sales organization.

• Solution-oriented and able to uncover pathways to efficiency.

• Flexibility and comfort working in an ever-changing environment.

• Traveling within a specific market is frequent and this person will need their own reliable vehicle, valid driver license and maintain an auto liability insurance policy that adequately covers the vehicle for business use.

• Experience using CRM software, including Salesforce.

• Solid computer skills, including experience with Google software and cloud computing programs.

• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.

• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and easy to understand.

Workplace Environment + Physical Requirements

• Fully remote work environment with reliable internet connection

This job description does not identify every requirement of the position. First Chair may change position requirements, responsibilities, and work environment  at any time with or without notice.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of  a background check.