Onboarding Advisor

Are you passionate about helping customers succeed in the digital world? Do you have excellent communication skills and a knack for simplifying complex concepts? If so, we want you to join our team at the company as an Onboarding Advisor. At the company, we create amazing websites for our customers, and as an Onboarding Advisor, you will play a pivotal role in ensuring that our customers have a smooth and successful start with their websites. Your primary responsibility will be to guide our customers through a 1-hour video call, helping them learn how to use their websites effectively and empowering them to make the most of their online presence.

Please note that only candidates based in Central/South America will be considered for this position.

Two available schedules: Sunday to Thursday OR Tuesday to Saturday. 12pm to 9pm EST

Top performers at the company will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities & Tasks to be performed

As an Onboarding Advisor at the company, your duties will include

• Customer Onboarding: Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites.

• Tailored Guidance: Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website.

• Troubleshooting: Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process.

• Education: Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies.

• Feedback Collection: Gather feedback from customers to improve our onboarding process and provide valuable insights to our product and development teams.

• Documentation: Create and maintain onboarding documentation and resources to help customers navigate their websites independently.

Skills & Competencies

To excel in the role of Onboarding Advisor, you should possess the following skills and competencies:

• Excellent Communication: Strong verbal and written communication skills to explain technical concepts in a clear and understandable manner.

• Customer-Centric: A customer-first mindset with a genuine desire to help customers succeed in their online endeavors. Passionate about technology and small businesses.

• Technical Proficiency: Basic understanding of website-building tools and online platforms.

• Basic Design Knowledge: A fundamental understanding of design principles and the ability to recognize and recommend design improvements on websites.

• Problem-Solving: Ability to troubleshoot and resolve customer issues efficiently and effectively.

• Adaptability: Flexibility to adapt to evolving product features and customer needs.

• Empathy: The capacity to empathize with customers and understand their unique challenges and goals.

• Time Management: Strong organizational skills and the ability to manage multiple customer onboarding communication streams efficiently.

• Education: A high school diploma or equivalent is required. A bachelor's degree in a related field is a plus.

• Customer Service Experience or Sales: Prior experience in customer service, support, sales, or a related role is preferred.

• Tech-Savvy: Basic technical proficiency and a willingness to learn about website building and digital marketing.

• Communication Skills: Strong verbal and written communication skills in English. Additional language skills may be a plus.

• Availability: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work 8 hours uninterrupted per day, up to 5 days per week, with 1 of the days on either Saturday or Sunday (11am - 08pm EST).