Nurse Practitioner Clinical Lead, HCP Onboarding & Clinical Education

About Felix

Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, longevity and more.

Website: https://www.felixforyou.ca/

The Role

Felix is growing its network of clinical leadership. We're seeking an experienced Nurse Practitioner to own recruitment and training of new Felix healthcare practitioners (HCP). You’ll be the first point of contact for every new HCP, from the first interview until they’re working on their own. You’ll audit and support around initial visits, as well as build and maintain the training materials our whole clinical team relies on.

You’ll report to the Chief Medical Officer and work closely with our Lead NP, our Assistant Medical Director and the clinical operations team.

What you’ll own

• HCP recruitment: Review resumes and run HCP interviews. The Lead NP may join final interviews.

• Onboarding training: Deliver onboarding sessions for new HCPs, and maintain any asynchronous onboarding materials and videos.

• New HCP support: Answer ad hoc questions and check in with each new HCP until they’re working independently.

• Onboarding chart reviews: Own onboarding reviews end to end. Track each HCP through to a pass, and draft and send feedback emails.

• Lab reconciliation: Complete lab reconciliation as a recurring checklist task.

• Medical hub and training materials: Develop and maintain the medical hub and all written training materials so they stay accurate and easy to use.

• Clinical support: Answer clinical questions from HCPs in our community of practice.

• Clinical quality: As the company grows, participate more deeply in general AI-led clinical quality reviews and mentorship for HCPs beyond strictly the onboarding period.

What we’re looking for

• Active NP registration in good standing in Ontario, with eligibility to register in others as needed

• 3+ years of clinical practice, ideally including virtual care

• Experience precepting, training or mentoring other clinicians

• Experience providing clinical oversight and leadership in a virtual care setting

• Strong clinical documentation habits and an eye for chart quality

• Clear, kind and direct written feedback

• Comfortable with Slack, Notion and asynchronous work

• Organized enough to track many new HCPs at different stages at once

Nice to have

• Experience with menopause care, longevity/preventive medicine or primary care

• Experience creating training videos or written clinical guides

• Prior involvement in hiring or interviewing clinicians

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].

Recruitment Fraud Alert

Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

• Communication: We will only ever contact you from an official @felixforyou.ca http://felixforyou.ca email address.

• Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

• Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.