Network Support Engineer

About Product

The company is an open-source network operating system that provides an all-in-one platform for network management. Built on Linux, the company integrates powerful routing, firewall, VPN, and network services into a unified system. Unlike traditional networking hardware, the company can be deployed on a wide range of platforms, from physical routers and cloud environments to virtual machines, giving users flexibility and control over their network infrastructure.

The key strength of the company lies in its comprehensive feature set. It supports dynamic routing protocols (BGP, OSPF, RIP), multiple VPN types (IPsec, OpenVPN, WireGuard), firewall rules, traffic shaping, and more - all configured through a unified command-line interface (CLI) familiar to network engineers. Its ability to scale across various environments makes it popular with organizations seeking open-source networking solutions.

Job description

The Network Support Engineer is responsible for developing, validating, and optimizing the company networking solutions to ensure performance, stability, and usability. This role involves designing Proof of Concept (PoC) scenarios, testing new features, troubleshooting complex issues, and maintaining technical documentation. The Network Engineer will work closely with developers, support teams, and external partners to enhance the company compatibility and functionality across diverse network environments.

Responsibilities

• Develop new features and optimize existing code for the company, ensuring efficient and maintainable implementations.

• Collaborate with developers to review and validate code changes, test feature implementations, and provide feedback on bugs, optimizations, and feature proposals.

• Create technical content, including solution briefs, datasheets, and graphical materials, tailored to address specific networking use cases and technical requirements.

• Design, deploy, and configure network infrastructures using the company and other networking equipment to meet project objectives and performance standards.

• Design and deploy PoC scenarios using the company, documenting configuration setups, performance benchmarks, and solution viability for customer-specific requirements.

• Diagnose and resolve network performance, security, and connectivity issues, utilizing advanced debugging and analysis tools.

• Investigate escalated technical issues, conduct root cause analysis, and deliver reproducible solutions or detailed technical reports for development resolution.

• Conduct functional, performance, and regression testing for the company features and fixes, creating and maintaining detailed test documentation.

• Develop and manage automated test frameworks for repetitive test cases, enhancing testing accuracy and efficiency.

• Enhance testing methodologies by introducing advanced tools and frameworks to optimize validation processes and outcomes.

• Conduct interoperability testing with third-party systems to ensure seamless integration of the company into diverse networking environments.

• Maintain a centralized knowledge base with detailed, technically accurate articles and solution documentation to support internal and external stakeholders.

Requirements

Skills

• Strong understanding of networking protocols such as BGP, OSPF, VPNs, and firewalls.

• Hands-on experience with the company or other open-source networking platforms.

• Proficiency in scripting languages like Python or Bash for automation and testing.

• Strong troubleshooting and problem-solving abilities in complex network environments.

• Experience with network performance tuning and security best practices.

• Familiarity with software-defined networking (SDN) and cloud networking principles.

• Ability to develop and execute test cases for network functionality and performance.

• Excellent written and verbal communication skills for technical documentation and collaboration.

• Strong ability to analyze packet captures, system logs, and debugging outputs.

• Japanese conversational level

Experience

• Minimum 5 years of experience in networking, system administration, or network security.

• Experience working with the company, open-source network operating systems, or enterprise-grade networking solutions.

• Prior experience in feature validation, troubleshooting, and debugging network-related issues.

• Hands-on experience with virtualization platforms (VMware, KVM, Hyper-V) and cloud networking (AWS, GCP, Azure).

• Experience conducting Proof of Concept (PoC) demonstrations and documenting technical findings.

• Familiarity with CI/CD pipelines and automated testing frameworks for networking products.

Work Conditions and Compensation

Fully Remote Work:   This 100% remote position allows you to work anywhere.

Flexible Work Schedule:   We offer a flexible work schedule that allows you to manage your time while ensuring effective collaboration across our globally distributed teams. The official workday starts between 8 AM and 11 AM (employee local time) and ends between 5 PM and 8 PM (employee local time). While flexibility is encouraged, occasional work outside typical hours may be required to align with colleagues in different time zones. Open communication and availability for cross-time-zone meetings are essential for seamless teamwork.

Time Tracking:   Employees are required to use time tracker software to monitor working hours and productivity.

Vacation:   Enjoy 20 days of annual paid vacation

National Holidays:   You are entitled to up to 10 days of paid leave for recognized national holidays.

Sick Leave:    is provided in accordance with company policy

About the company Networks

The company Networks is a company dedicated to creating cutting-edge, open-source network solutions that empower organizations to manage their networks with flexibility and control. As the company behind the company network operating system, we are committed to delivering a robust, scalable, and secure platform that meets the diverse needs of businesses, service providers, and network professionals worldwide.

At the company Networks, our work goes beyond just providing technology - we’re shaping the future of networking with a global, community-driven project. We foster an environment where talented individuals come together to solve complex networking challenges, while continuously improving both our products and ourselves.

Our Mission

Powering a connected world, engineering for the future.

We believe that the future of networking lies in open collaboration, continuous innovation, and delivering solutions that keep the world connected, efficiently and securely.

Our Core Values

Our values define who we are as a team and how we approach our work every day:

• Respect : We believe in fostering a respectful environment where we value each other's perspectives and contributions. We maintain a deep respect for our colleagues, our open-source community, and our clients, ensuring that all interactions are guided by understanding, professionalism, and empathy.

• Responsibility : Trust is the foundation of our success. We hold ourselves to the highest standards of honesty, dependability, and accountability. Whether delivering on a commitment to a client or collaborating with a team member, we take responsibility for our actions and their impact.

• Improvement : We are driven by a relentless desire to improve - ourselves, our products, and the world of networking. Continuous learning, innovation, and refining our processes are key to pushing the boundaries of what’s possible.

• Contentment : At the company Networks, we believe that work should inspire and fulfill. We create an environment where people are excited to collaborate, share ideas, and find joy in solving real-world problems. We aim to inspire others while finding inspiration in the work we do.