National Head of Operations

Job Specification – National Head of Operations (Scaffolding Solution Delivery)

Position: National Head of Operations  – National Scaffolding Solution

Employer: Green Energy Access Solutions

Location: National

Salary: £70,000 – £80,000 per annum + benefits

Role Overview

Green Energy Access Solutions is seeking a driven and experienced National Head of Operations to lead the delivery of a National Scaffolding Solution in partnership with Octopus Energy Services . This role requires a strong leader with proven operational, commercial, and client management skills, who can establish and scale a nationwide service in line with our safety, efficiency, innovation, customer experience and sustainability standards.

Key Responsibilities

• Lead the development and nationwide rollout of a scaffolding solution to support Octopus Energy Services

• Ensure compliance with all relevant health & safety standards, regulations, and company procedures

• Build and manage a high-performing team, including recruitment, training, and ongoing professional development

• Deliver projects safely, on time, and within budget, maintaining operational excellence across multiple sites

• Oversee financial performance including P&L, budgeting, and cost control

• Build and nurture long-term relationships with key clients, stakeholders, and contractors

• Ensure that customer focus and customer experience remain central to service delivery, embedding a culture of responsiveness, professionalism, and continuous improvement

• Drive innovation in scaffolding methods, systems, and operational delivery to enhance efficiency, safety, and customer outcomes

• Promote continuous improvement across all aspects of service quality

Key Skills & Experience

Essential

• Strong leadership and operational management background ( must have experience with managing a team of scaffolders)

• Proven track record in delivering national or large-scale operational solutions

• Excellent commercial awareness, including budgeting, cost control, and client negotiations

• High-level communication, stakeholder engagement, and relationship management skills

• Demonstrable experience in managing teams across multiple locations

• Proven customer focus skills and attributes, with a strong record of delivering outstanding customer experience

• Evidence of innovation in operations, processes, or service delivery

• Full UK Driving Licence

• Scaffolding and access industry experience

• The ability to travel around all sites - Doncaster, Bedford, Crewe, Bristol, plus any other depots if and when required

Preferable (but not essential)

• Knowledge of NASC TG20:22 (scaffold compliance) and SG4:22 (fall prevention)

• CIRS (Construction Industry Scaffolders Record Scheme) qualification

• NEBOSH General Certificate (or IOSH Managing Safely as a minimum)

• CISRS Supervisor/Advanced Scaffolder/Manager Card

Personal Attributes

• Strategic thinker with the ability to scale operations nationally

• Strong commitment to safety and compliance

• Results-driven with a focus on efficiency and performance

• Innovative mindset, with the ability to challenge the status quo and introduce new ways of working

• Customer-centric, ensuring customer focus and experience are at the heart of decision-making and operations

• Inspirational leader with a collaborative and inclusive management style

Compensation & Benefits

• Salary: £70,000 – £80,000 per annum

• Company vehicle

• Company pension scheme

• Additional benefits as per company policy

• 25 days holiday plus bank holidays (additional day for every year of service)