Mortgage Processor

Mortgage Processor — the company

The company is transforming the way homeowners finance their renovations while continuing to serve traditional mortgage demand. We are building the nation’s leading renovation lending platform, empowering homeowners to tap into their future home value, not just the equity they already have. The future of mortgage operations isn’t just about moving files, it’s about creating clarity, momentum, and confidence for every homeowner we serve. Our operations team sits at the center of that mission, ensuring that every loan moves smoothly from application to funding. As a Mortgage Processor at the company, you’ll play a critical role in helping families turn renovation plans into reality. You’ll manage your own pipeline of loans, work closely with loan officers, underwriters, and contractors, and bring both precision and urgency to every step of the process. The company offers Agency, Government, Non-QM, Renovations, Construction to Perm, Land Loans, and HELOCs. This isn’t a production line role. It’s an opportunity to be part of a small, collaborative team inside a fast-growing fintech lender that is leveraging mortgage operations excellence in the customer and loan officer experience.

Why the company

The company is building the most advanced renovation lending platform with products competitors can’t offer.

A collaborative culture that values accuracy, speed, and proactive communication.

A leadership team that invests in training, career development, and operational excellence.

The chance to be part of a company that’s reshaping an entire category of mortgage lending.

What You’ll Do

As a Mortgage Processor at the company, you’ll own your files from submission through closing, ensuring accuracy, completeness, and speed throughout every stage of the loan process. Here's what that looks like day to day:

Review new loan submissions for completeness and accuracy, ensuring all required documentation is received.

Communicate proactively, mostly via telephone, with borrowers, loan officers, investors, and contractors to gather missing items and resolve conditions.

Prepare files for underwriting by verifying income, assets, liabilities, credit, and property documentation.

Manage your active pipeline, tracking milestones, and ensuring all timelines are met or exceeded.

Identify potential issues early and work collaboratively to prevent delays or last-minute surprises.

Maintain detailed notes and updates in the LOS to ensure complete visibility for all stakeholders.

Deliver an exceptional experience for homeowners and loan officers, balancing speed with precision.

Support continuous improvement by sharing feedback on systems, workflows, and borrower experience.

Who You Are

You’re a detail-oriented, organized, and driven professional who takes pride in keeping loans moving. You understand that behind every file is a family and your work directly impacts their ability to, purchase, refinance, improve their home.

A proactive communicator who stays ahead of deadlines and keeps everyone informed.

A natural problem-solver who finds solutions instead of excuses.

A multitasker who thrives in a fast-paced, high-accountability environment.

A team player who enjoys working closely with sales, underwriting, and operations partners.

A learner who wants to grow with a company that’s defining the future of mortgage lending.

Key Responsibilities

• Minimum 3+ years of mortgage processing experience.

• Willing to communicate by telephone with internal and external customers

• Strong knowledge of Agency,Non-QM, Portfolio, FHA, VA, and renovation loan products and guidelines.

• Familiarity with loan origination systems.

• Proven ability to manage multiple files simultaneously while maintaining accuracy and compliance.

• Strong written and verbal communication skills.

• Exceptional attention to detail and organizational ability.

• Positive attitude, accountability, and a desire to work in a collaborative, fast-growing environment.

If you’re ready to bring precision, urgency, and care to a fast-growing fintech lender that is leveraging operational excellence in the customer and loan officer experience.

The company is committed to building a diverse and inclusive team. We believe various backgrounds and experiences contribute to our mission of transforming the renovation lending industry. If your experience doesn’t perfectly match the requirements, we encourage you to apply anyway and tell us why you’d be a great fit for this role!

ABOUT US

The company’s mission is to empower every homeowner to be a renovator.

Founded in 2018, the company created the world’s first Renovation HELOC – called the company Loan. The company Loans enable homeowners to borrow based on the after renovation value (ARV) which dramatically increases a homeowner’s borrowing power by 11x on average, all without having to refinance out of their existing low mortgage rate.

By leveraging the company’s proprietary Renovation Underwriting technology platform, the company provides lending partners with a turnkey solution to offer the best renovation financing solutions in the market.

Over time, the company evolved into becoming the world’s first one-stop-shop for renovation finance, offering every renovation financial product available from renovation home equity loans, to unsecured home improvement loans, to land loans, construction loans and so much more. No one in the country can match the breadth and depth of the renovation solutions available to homeowners through the company.

To date, the company has helped finance over $1 billion in renovation projects and is backed by leading investors including Fifth Wall, Canaan, First Round Capital, and TruStage Ventures. Learn more at [link for members]

READ MORE ABOUT the company

• Read About our Recent Financing Round Here
• Watch an Interview with the company's Founder

WHY the company?

Since our founding in 2018, the company has been built with a strong remote culture at its core.  We set out from day 1 to build a remote-first organization, purposefully designing a work culture that you’ll love to be a part of.

We’re proud that our team spans time zones and nationalities, and we’re committed to ensuring every team member feels connected and supported. What unites us is a shared mission to make renovations possible for every homeowner with simpler and smarter home renovation financing solutions.

We offer

• Competitive cash and equity compensation
• Health, retirement, and other country-specific benefits
• Flexible vacation policy

#LI-Remote