Medical Records Specialist

James River Home Health and Hospice is continuing to grow and expand our services throughout Virginia! As we continue to serve patients and support our clinical teams, we are seeking a detail-oriented and organized Medical Records Specialist to join our administrative team and play a critical role in maintaining accurate and compliant patient documentation.

Are you someone who enjoys working behind the scenes to keep operations running smoothly? Do you have strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced healthcare environment? If so, we'd love to hear from you!

As a Medical Records Specialist, you will be responsible for managing the flow of clinical documentation, processing physician orders, maintaining medical records, and ensuring compliance with regulatory requirements. This position is ideal for someone who takes pride in accuracy, organization, and supporting quality patient care.

Work Location: Remote

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Position Type: Full-Time, Hourly, Non-Exempt

Compensation: $18 - $26 Per Hour

What's in it for you?

• Competitive hourly compensation

• 21 days of paid time off starting Day 1 (15 PTO days + 6 paid holidays; PTO increases with tenure)

• Health, vision, and dental insurance (partially employer-paid)

• Company-paid short- and long-term disability insurance and life insurance (up to $50,000 in coverage)

• 401(k) with employer match

• Proactive Health Management Wellness Program (PHMP) offering free telehealth appointments, mental health services, and life coaching for employees and their families

• Opportunities for professional growth within a growing healthcare organization

• Company-provided equipment needed to perform your job responsibilities

Position Responsibilities

• Track Start of Care (SOC) documentation and follow up with clinical staff to ensure required paperwork is received within established timelines.

• Process, monitor, and track physician orders to ensure compliance with Medicare, Medicaid, and private insurance requirements.

• Follow up with physician offices regarding unsigned physician orders and outstanding documentation.

• Maintain and monitor Face-to-Face encounter documentation requirements.

• Maintain physician database information, including demographic updates, licensure verification, and PECOS verification.

• Process medical record requests and ensure records are released accurately and within required deadlines.

• Maintain strict confidentiality of patient information and medical records in accordance with HIPAA and company policies.

• Create, maintain, update, and purge reports and data as requested by leadership.

• Respond to internal record requests and assist departments with documentation-related inquiries.

• Provide backup phone and reception coverage as needed.

• Assist with the distribution of clinical supplies when necessary.

• Support department goals, process improvement initiatives, and company growth efforts.

• Perform additional duties and special projects as assigned.

Position Requirements & Qualifications

• High School Diploma or GED required.

• 1-2 years of healthcare administrative, medical records, or related experience preferred.

• Home Health or Hospice experience strongly preferred.

• Strong computer and data entry skills.

• Excellent organizational skills and attention to detail.

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

• Professional written, verbal, and interpersonal communication skills.

• Ability to maintain confidentiality and professionalism when handling sensitive information.

• Ability to work independently with minimal supervision while contributing positively to a team environment.

What We're Looking For

We are looking for a dependable, organized, and detail-oriented professional who thrives in a structured environment and understands the importance of accurate documentation. The ideal candidate is proactive, resourceful, and committed to supporting both compliance requirements and quality patient care.

If you are looking for an opportunity to join a growing healthcare organization where your work directly contributes to operational excellence and patient care, we encourage you to apply today!

James River Home Health and Hospice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.