Medical Director

About Us

The company is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state licensed providers, in-house pharmacy and lab integrations, and proprietary technology that enables safe, high-quality, and affordable care.

At the heart of this transformation is our team of developers, engineers, and tech innovators building state-of-the-art systems that make healthcare smarter, faster, and more accessible. From architecting scalable backend systems to crafting intuitive user experiences, we are pushing boundaries every day.

Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), the company is not just a healthcare company — it's a tech company revolutionizing healthcare.

About the Role

The company is seeking a Medical Director to provide clinical leadership across our multi-vertical telehealth platform. This role holds physician-level accountability for the quality, safety, and compliance of clinical care delivered through our network of MD/DOs and nurse practitioners (NPs), and partners closely with product and clinical operations teams to shape how care is delivered at scale.

Key Responsibilities

Physician Supervision & Accountability

• Supervise, mentor, and evaluate MD/DO providers across the platform's clinical verticals

• Establish and monitor performance metrics for physicians (e.g., quality of documentation, adherence to protocol, patient outcomes, escalation handling, complaint/incident rates)

• Partner with the Clinical NP Manager to co-drive accountability for overall clinical performance across the combined physician and NP workforce

• Conduct or oversee periodic chart audits and peer review

Collaborating Physician Duties

• Serve as collaborating/supervising physician for NPs in states where state law requires a collaborative practice or supervision agreement

• Maintain compliant, up-to-date collaborative practice agreements in each applicable state, including required chart review percentages, meeting cadence, and documentation standards

• Monitor changes in state NP scope-of-practice law (full practice authority vs. reduced/restricted) and adjust collaboration structures accordingly, in coordination with legal/compliance

• Administrative support in Full Practice Authority (FPA) states, NPs may practice independently without a collaborating physician; this role's supervisory obligations in those states are administrative/quality-based rather than a legal collaboration requirement

Clinical Protocol Development

• Develop, review, and maintain evidence-based clinical protocols and treatment guidelines across the platform's service lines

• Ensure protocols reflect current clinical guidelines, incorporate risk mitigation, and are updated as new evidence or regulatory guidance emerges

• Standardize protocols across verticals where clinically appropriate while allowing for vertical-specific nuance

Product & New Vertical Review

• Participate in clinical review of new products, service lines, and platform features prior to launch

• Assess proposed new verticals for clinical appropriateness, regulatory risk, and staffing/scope-of-practice implications

• Serve as clinical subject-matter expert in cross-functional product planning meetings

• Partner closely with the SVP of Operations on the business and operational implications of new products, staffing models, and clinical capacity planning

Quality, Risk & Compliance

• Identify and respond to clinical risk trends (e.g., adverse events, malpractice exposure, prescribing pattern outliers)

• Partner with Legal/Compliance on licensing, credentialing, and multi-state regulatory requirements

• Support incident investigations and corrective action plans

• Serve as a voting member of the Quality & Patient Safety Committee (QPSC)

• Lead or participate in root cause analyses (RCAs) for adverse events, near-misses, and clinical practice issues, and ensure corrective action plans are implemented and tracked to closure

• Champion a culture of clinical quality and patient safety across all provider types and verticals, including trend monitoring, peer review findings, and safety event reporting

Physician Administration

• As the direct manager of the physician staff, review and approve physician timecards and payroll submissions on a recurring basis

• Manage physician payroll, including compensation calculation, bonus/incentive structures tied to clinical performance, and timely resolution of payroll discrepancies

• Partner with Finance and Legal on physician compensation structure, contract terms, and payroll system administration

Requirements

• MD or DO with active, unrestricted medical license (multi-state licensure or willingness to obtain additional state licenses preferred)

• Board certification in a relevant specialty (e.g., Family Medicine, Internal Medicine, Emergency Medicine)

• 8+ years of clinical practice experience including experience in the telehealth space

• Experience supervising or collaborating with NPs and/or PAs, ideally across multiple states

• Familiarity with telehealth care delivery models and multi-state regulatory/licensing considerations

• Demonstrated experience developing clinical protocols or guidelines

Preferred

• Prior experience in a Medical Director or similar clinical leadership role at a telehealth or multi-site healthcare company

• Experience across multiple clinical verticals (e.g., primary care, weight management, mental health, urgent care, women’s health, men’s health)

• Familiarity with EHR/telehealth platforms and clinical quality metrics/reporting

• Experience navigating state-by-state NP scope-of-practice variation

Benefits

• Salary: $325,000-365,000 annually

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, Roth 401k)

• Life Insurance (Basic, Voluntary & AD&D)

• Flexible Paid Time Off

• Paid Holidays

• Short Term Disability

• Training & Development

• the company paid medical licensing for additional states

• Malpractice insurance coverage